Photoshop 13 won't allow me to use the Image > Transfer option - Help!

[julie8]

When I open a photo to edit, the program won't allow me to use the Image > Transfer option. It has always allowed me to do this before.

What do I do? Any help will be greatly appreciated - thank you!

[Little_Pale_Face]

Hi,

Dou you mean Image -> Transform?

Are you in Expert Mode?

Which operating system are you running on?

Brian

[julie8]

Thank you for the reply - I'm on Windows 10 in Expert.

[julie8]

and yes - Image-Transform- Skew. It's grayed and won't allow me to use it or recompose.

[Little_Pale_Face]

Hi,

You may have to reset your preferences.

In the Editor go to Edit -> Preferences -> General

Click on Reset preferences on next launch then close the editor and reopen it.

Brian

[julie8]

It worked - thank you sooooo much!

Another question while I have you, but I think that's resolved now. Every time I opened Photoshop it would tell me I needed an update regardless of whether I would do it or not. I think it's resolved now though because I didn't see it after the reset.

[Little_Pale_Face]

Hi,

You are not alone in having problems with the 13.1 update.

The current Adobe answer is here

Update message appears repeatedly in Photoshop Elements

However, on my test system it doesn't solve the problem and causes a few more. The update still fails.

I resorted to turning off the updates by going to Help -> Updates

Click on Preferences button and uncheck the Elements 13 options.

Do you by any chance have Creative Cloud installed on your PC?

Brian

[Little_Pale_Face]

Hi,

Do you by any chance have PSE 14 installed on your PC - even the trial version?

On my system, I uninstalled Photoshop Elements 14 and Premiere Elements 14 and then the PSE 13.1 update worked!

Brian

[julie8]

Thanks, Brian! I checked and don't have PSE 14 installed. I don't have Creative Cloud either, should I?

[Little_Pale_Face]

Hi,

No, you don't have to have those installed it is just me trying to work out reasons for the PSE 13.1update  failing to go on.

I did confirm that in my case, installing PSE 14 with the 14.1 update actually causes PSE 13.1 to revert to PSE 13 and fails to install the update again.

If you don't have PSE 14 installed, you could try apply the update mentioned in the link I gave you in message 6 above.

Brian