Photoshop 15 Elements crashes intermittently

[dons39025333]

I have seen several reports about Photoshop crashing.

I have this problem, not on start up or opening photos specifically- it is random and frequent and highly inconvenient.

I have tried, as suggested, deleting "web companion" but it does not exist on my Windows 10 machine.

At times Photoshop 15 is virtually unusable and I find it difficult to remember why I upgraded from  version 5 !

Any suggestions as to what i can do to fix this issue?

Thanks

[99jon]

Have you tried deleting the prefs?

Launch the Editor and try updating the saved prefs from the menu bar:

Edit >> Preferences >> General (tab)

Click the button to reset preferences on next launch. Then quit and re-launch Elements.

[dons39025333]

Yes, I had already done that..

To be fair, I am not totally convinced that it is an Adobe problem.  I have had a lot of problems on this pc since Microsoft forced on me its major update of Windows 10 a few months ago.   However Pagemaker 15 is the only program I run that I purchased since I foolishly converted from Windows 7 so I would have thought that this should be ok.

[rupalia98692837]

Hi,

Sorry for the inconvenience caused.

Could you please share with us the EventViewer logs Photoshop Elements Editor Help | How to Find Crash Logs on Windows for when the application crashes .

Thanks,

Rupali

[dons39025333]

I followed the trail to Windows logs / Application but there was nothing shown. This may be because I haven’t used 15 for a while (gone back to 5) or perhaps a result of a disk clean. I will go back to using 15 and let you know what happens if it crashes again. Thanks, Don