Photoshop 2018 organiser issue

[jean pascald34565671]

Hi,

I have Adobe Photoshop Elements Version : 16.0 (20170902.m.113423) x64

I'cannot open anylonger organiser prg, when I try, it start to open and then diseapear.

I tried to uninstall and reinstall but at the end of the process i've got the attached message, when i try to open the link, i've got an error msg.

Is there anybody who have an idea how to solve that?

Many thanks in advance

Jean-PAscal

[Greg_S.]

The error message seems to be related to your reinstall of the program, not the original problem.  If you are continuing to have problems with the installation, I suggest you use the Adobe CC Cleaner Tool.  The name is misleading because it also works on Elements.  However, it is a little difficult to use.  When you get to the following dialog, you must choose: 1. All.

This will take you to another list with your version of Elements 16.0.  Enter the number from the list and the cleaner should then work.  Once that is done,  I suggest rebooting your computer and starting the installation again.  Once the program is properly installed, we can see if you still have a problem opening the Organizer.

[Walter_H]

Greg,

Thanks for posting this info about the Adobe CC Cleaner Tool!!

A little over a month ago I had a problem reinstalling PSE 2020 on my laptop after a video card driver update problem (https://community.adobe.com/t5/photoshop-elements/error-code-199-trying-to-reinstall-pse-2020/m-p/10...). After reading your reply and downloading and running the CC Cleaner Tool, I was finally able to successfully reinstall PSE 2020 on my laptop.

THANK YOU!!

[Greg_S.]

Sorry I missed your earlier post, Walter, but all's well that ends well.  👍

[jean pascald34565671]

Hi Greg,

Thanks for your reply,

Adobe support told me that issue was due to uncompatibility with my Windows version which is a 64bit version; that's make no sense as I havec allways had this version , as well I installed Photoshop 2018 2 yaers ago...Anyway I bought version 2020 and it's ok now.

I  keep your cleaner tool in a corner , it can be usefull for future,

Thank again for your contribution,

Jean-Pascal