cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

Photoshop Crash everytime I try to open or drag a JPEG.

janicea25514518
New Here ,
Nov 17, 2017 Nov 17, 2017

I downloaded Photoshop CC 2018.  It is working fine but I cannot open a JPEG in Photoshop nor can I drag a JPEG into Photoshop.  In short, Either of these options crashes Photoshop and it shuts down.  I have tried restarting my computer but that did not help. 

135
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation
Resources
Get Started
Photoshop Elements - User Guide
Open in a new window
Elements Organizer - User Guide
Open in a new window
Photoshop Elements - Tutorials
Open in a new window
Activating Elements
Open in a new window
Download Photoshop Elements
Open in a new window
Buy & Upgrade
Open in a new window
Troubleshooting
Installation Errors
Open in a new window
Catalina Compatibility Issues
Open in a new window
Backup & Restore Catalog
Open in a new window
Color Management for Best Prints
Open in a new window
Do I Qualify Free Upgrade
Open in a new window
New features & Updates
What's new is Elements 2021
Open in a new window
Photoshop Elements & Camera Raw Updates
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices