Photoshop crashing on open

Report · Nov 17, 2016

When trying to open Photoshop Elements 11 I've been getting this error:

Faulting application name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

Faulting module name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

Exception code: 0xc0000005

Fault offset: 0x000ac353

Faulting process id: 0x2ea0

Faulting application start time: 0x01d240edc4796fce

Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Report Id: 0452ab80-ace1-11e6-b92e-005056886756

Any thoughts on what I can do to fix this? I've already tried a re-install and clearing the cache and preferences. Thank you!

Report · Nov 17, 2016

Hi Dave,

Sorry for the inconvenience you are facing. It would be better if you could provide some more detail.

On which OS, you are working on ?

Have you installed any new antivirus or Third party software in recent time.

Thanks,

Rupali

Report · Nov 18, 2016

Nothing new has been installed recently. No antivirus program is installed. Running on Server 2008R2 RDS server.

Report · Nov 20, 2016

Hi Dave,

Please try the troubleshooting solutions listed in this article:

and see if it works for you.