Photoshop Element 13 Retail Version

[kinbon patricks6221712]

Hi I purchase a retail version of Photoshop Element 13 a year or so ago .... it has been working fine until today ... whenever I open it, it crashes.

Windows seems to think there is a problem with it, close the application each time it opens and tries to find a solution.

I am in desperate need to use the application and I am thinking of restalling it. The only problem is that I did not remember where the key code is as I do not expect crash of the application like this would happen and that I will need to reinstall the program.

I tried to call Adobe for help and they said I will get immediate answers to my problem here.

Please help urgently.

Thanks

Patrick

[davescm]

Post moved to the Photoshop Elements forum where you are more likely to get help with your issue

Dave

[hatstead]

The only problem is that I did not remember where the key code is as I do not expect crash of the application like this would happen and that I will need to reinstall the program.

Download Photoshop Elements | 15, 14, 13, 12, 11, 10

You can download from here.

You can retrieve the serial number by logging in to your Adobe account as noted in the tech note, provided that you registered the product.

[Peru Bob]

Try updating or rolling back your video driver directly from the video card manufacturer's site. as well.