Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Photoshop Elements 10 crashes because it fails to initialise DirectX in Windows 10. My laptop display runs Direct3D 11.1 which I understand is the latest version of DirectX so it should be compatible. Anyone have an

New Here ,
Jan 07, 2017 Jan 07, 2017

I have just installed Photoshop Elements 10 on my laptop running windows 10. Unfortunately programe crashes because it "fails to initialize Directx X".  My understanding is that Windows 10 includes Directx and my laptop graphics card is running direct3D 11.1 which I believe is the same as Direct X.  Can anyone offer an explanation/solution?

654
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 07, 2017 Jan 07, 2017

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

re-install C runtime may help https://www.microsoft.com/en-in/download/details.aspx?id=48145 may help

Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2017 May 04, 2017

The same situation.

I can edit photos, but organizer doesn't work.

2017-05-04 19_12_46-Elements Organizer.png

2017-05-04 19_12_28-Средство диагностики DirectX.png

Windows 10, up to date.

re-install C runtime may help https://www.microsoft.com/en-in/download/details.aspx?id=48145 - done, but without any success.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2017 May 04, 2017
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines