Photoshop Elements 10 won't open any files

[jhonatan800]

Hello, i use adobe photoshop elements 10 and my computer runs on windows 7, every time i try open an image or place an image on a blank page photoshop stop responding, i then have to close photoshop, it works when i open an image with photoshop but wont let me place imagen over the image. Any help will be appreciated

Message was edited by: Akash Sharma

[Akash Sharma]

Moved to Photoshop Elements​

Hi Jhonatan800,

Sorry that Photoshop Elements 10 is crashing on your Windows 7 computer every time you open a file.

Could you please take a look at the steps mentioned in this article Launch issues in Photoshop Elements, Premiere Elements, and Elements Organizer on Windows and let us know if that helps?

Also, if the above steps do not help please check out this article for more advanced troubleshooting steps: Troubleshoot system errors, freezes, and crashes in Photoshop Elements ​

Thanks,

Akash

[jhonatan800]

Thanks for the help, but unfortunately my photoshop remains the same

[Peru Bob]

Even after trying newer and older graphics drivers?

[jhonatan800]

I don't know how to change the graphic driver

[Peru Bob]

Go to the graphics card manufacturer's site and you can find drivers for download.

What graphics card do you have now?

What is the driver number?

See here:

how+to+find+graphics+card+details+in+windows+7

[jhonatan800]

Those are the details for my graphic card

[Peru Bob]

You can download drivers from here:

Downloads for Intel® HD Graphics 4000

Make sure to create a Restore Point first.

[jhonatan800]

It also stops responding when i try to save a file