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Photoshop Elements 12 not loading menu items

New Here ,
Jul 18, 2017 Jul 18, 2017

Photoshop Elements 12 not loading menu items. Was working fine until about a week ago.

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Community Expert ,
Jul 18, 2017 Jul 18, 2017

Reset the preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:
Preference file locations for Photoshop Elements and Premiere Elements

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

None of these solutions works, and I wish Adobe would get off their A## and fix this. My Premiere Elements works fine. If they expect me to purchase CC when they cannot even fix this, they are sadly out of their mind.

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Adobe Employee ,
Jul 18, 2017 Jul 18, 2017

Hi,

Please see Menus missing in Elements Organizer for Windows for solution to related issue.

Thanks,

Arshla

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New Here ,
Jul 18, 2017 Jul 18, 2017

Windows 10. I tried pressing Alt+Control+Shift and it still does not work.

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Guest
Jul 26, 2017 Jul 26, 2017

I am having the similar issue with Elements 12. The Tab fonts on the main page are HUGE and the fonts on the menu items (File, Help, etc.) are unreadable. When opening Adobe Premier elements 12, there's NO fonts at all in the Tabs and the menu items have the same issues as photohop 12. The software had been working fine on Windows 10 for a year where the issue started suddenly. The software locks the computer and forces the computer to reboot. I've reinstalled the software with no affect. I've set all options to DEFAULT, again with no affect. Please advise!!!

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Community Beginner ,
Jul 28, 2017 Jul 28, 2017

It is unlikely you will find an answer on this site. I was basically told to quit complaining (among a myriad of other insults hurled at me by one of the local "champions"), and buy an updated version. I will not do this and give more $$$ to a company that will not support their software for more than 2 years.  I did not have a problem with Premier Elements, but I did not like it very much, so I uninstalled both. I also have Lightroom, which has many of the PSE features and adds photo management capabilities. Now that Adobe has gone to a subscription model, expect other developers to fill the gap with quality rivals (like Affinity).

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Adobe Employee ,
Aug 02, 2017 Aug 02, 2017
LATEST

Solution to a similar problem is being talked about in this thread https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/photoshop-element s-10-pull...

Please see if this is helpful.

Thanks,

Anwesha

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