À la suite du téléchargement de la version iOS High Sierra, il m'est impossible d'installer mon logiciel Photoshop Elements 12. Je tourne en rond avec Adobe qui me demande de valider sans cesse les numéros de série que je possède. Une boîte s'ouvre (ci-jointe) pour me dire que je ne suis pas branchée à Internet!!!! Que puis-je faire? J'aimerais beaucoup utilisé mon logiciel...je ne veux pas à avoir à l'acheter à nouveau!
Try downloading and installing the free Creative Cloud desktop application. You do not need to purchase any subscriptions. You can then try to install Elements 12. I know very little about Macs, so cannot confirm that this will work but it is worth giving it a try as it has worked for Windows users with similar problems.
Please report back on what happens.
I had to buy the newer software because mine was from 2015 and the associated servers were no longer running at Adobe. I encountered some problems during the downloadind process but Adobe supported me and provided the solutions. Everything is fully correct now! I'm happy!
I had to buy the newer software because mine was from 2015 and the associated servers were no longer running at Adobe.
This is simply NOT TRUE. I am concerned that you have been contacted by a scammer. If you were contacted by someone claiming to be Adobe support via a Private Message or email on this forum, it was probably an imposter. If you were told to contact someone with an email that was not @Adobe.com, it was definitely not from Adobe.
This is the first time of my all life that I had been shifted by an imposter!!!! I'm grrrrrrrrrrr!!!! I check everything before doing and closing a buying. They gave me an invoice, a feedback form. when I tried ti give you the email that I contacted, see the print screen !!!!
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@Renée268272366aar, I have no idea who Greg Smith.. is. Perhaps, he is trying to impersonate my name. I assure you that my surname is not Smith. Yes, the reason you were unable to post the fraudulent email address here is because the forum software tries to filter it out from replies. There are a number of reasons why I am pretty confident that the invoice is fake and has nothing to do with Adobe. I can't imagine why a user in France would receive an invoice from Ireland with a currency amount designated in US Dollars. And as you may note, the poster telling you that the invoice is genuine has done so in his one and only post on this forum.
Now having said all of that, have you been able to register your serial number with Adobe on your Adobe.com account? If so, I guess you do not need to worry if the software is now working for you.
Hi Greg! thank you for your post, your explanations! I'm from Canada hihi (but doesn't matter) and for sure my serial number doesn't fit...it says that the number is already used. Ok right now I assume my mystake.