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Photoshop Elements 13 - Not printing to correct printer Inc Error messages

New Here ,
Jun 16, 2017 Jun 16, 2017

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Hi there, I have a copy of Photoshop elements that isn't printing correctly.

When i go to press "Print" and choose the networked A3 printer Canon, and click printer. It prints to the networked Xerox printer, but then shows an error message saying that it couldn't find the printer status and fails.

I removed the Xerox printer and attempted to print to the Canon again, only this time to find it was printing to PDF.

I thought it might have been something to do with the Canon printer, so i uninstalled it and attempted another printer, for it to only do the same thing again, go to the PDF or another printer entirely.

I am a little stumped and need help in order to print.

Thanks in advance for all help received.

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correct answers 1 Correct answer

Community Expert , Jun 16, 2017 Jun 16, 2017

nickp27417928  wrote

Hi there, I have a copy of Photoshop elements that isn't printing correctly.

When i go to press "Print" and choose the networked A3 printer Canon, and click printer. It prints to the networked Xerox printer, but then shows an error message saying that it couldn't find the printer status and fails.

I removed the Xerox printer and attempted to print to the Canon again, only this time to find it was printing to PDF.

I thought it might have been something to do with the Canon print

...

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Community Expert ,
Jun 16, 2017 Jun 16, 2017

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nickp27417928  wrote

Hi there, I have a copy of Photoshop elements that isn't printing correctly.

When i go to press "Print" and choose the networked A3 printer Canon, and click printer. It prints to the networked Xerox printer, but then shows an error message saying that it couldn't find the printer status and fails.

I removed the Xerox printer and attempted to print to the Canon again, only this time to find it was printing to PDF.

I thought it might have been something to do with the Canon printer, so i uninstalled it and attempted another printer, for it to only do the same thing again, go to the PDF or another printer entirely.

I am a little stumped and need help in order to print.

Thanks in advance for all help received.

Try resetting preferences to default.

Go to Edit>Preferences>General and look for this:

Preferences_2.JPG

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New Here ,
Jul 10, 2017 Jul 10, 2017

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This isnt the correct Answer. This hasnt been fixed for me.

Both fixes that we issued to this forum have not worked for me.

Does anyone else have any other suggestions?

Thanks.

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Community Beginner ,
May 21, 2021 May 21, 2021

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This might help fix the problem. Go to Printers and and select the printer you want to us and make it your default printer. From there you can adjust printer settings that you choose and try to print from that default printer. I hope this helps.

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Adobe Employee ,
Jun 18, 2017 Jun 18, 2017

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Hi nickp,

Thanks for posting in Adobe forum.

I understand you are facing issue with print in Adobe Elements.

Could you please follow the following information:

- Open Welcome Screen of Adobe Photoshop Elements

- Click "Adobe Photoshop Editor" & Hold (Ctrl + Alt + Shift) keys & do not leave them until you get the message below.

Clear Print Profile in Adobe Photoshop Elements.JPG

- Click "Yes"

- It Will Open Adobe Photoshop Elements Editor.

- Restart Adobe Photoshop Elements & check it.

Hope this works

Thanks

Regards

Dhananjay

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New Here ,
Sep 25, 2023 Sep 25, 2023

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You need to use Windows Settings and add the printer and the scanner using the Windows System and it will install the proper drivers needed for Windows printer drivers and the WIA support.  Microsoft changed security for their systems in Windows 10 and 11, and now require you to install their versions of the drivers for some printers.  Even though my printer showed up as default in both locations (printer and scanner) it was not seen by PhotoShop Elements.  I allowed Windows to install the printer and the scanner and now it's viewable.  Hope this works for you.  I'm a retired IT Specialist. Mary T

 

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