Photoshop Elements 13 [on Windows 10] shutting down after cropping a photo.

New Here ,
Dec 11, 2021 Dec 11, 2021

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After cropping a photo, PhotoShop shuts down.

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Problem or error

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Adobe Community Professional ,
Dec 11, 2021 Dec 11, 2021

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Presumably you mean Photoshop Elements? Photoshop is a different app.

 

Which version of Photoshop Elements? Which operating system?

 

Any error messages or crash reports?

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New Here ,
Dec 12, 2021 Dec 12, 2021

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Photoshop Elements, Version 13.0.

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New Here ,
Dec 12, 2021 Dec 12, 2021

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Windows 10

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Adobe Community Professional ,
Dec 12, 2021 Dec 12, 2021

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Does it do that every time you try to crop?

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New Here ,
Dec 12, 2021 Dec 12, 2021

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Yes.

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Adobe Community Professional ,
Dec 12, 2021 Dec 12, 2021

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Try this:

Restore default preferences
Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.
A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

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New Here ,
Dec 12, 2021 Dec 12, 2021

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Thank you for the suggestion, however, restoring default preferences did not fix the problem.

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Adobe Community Professional ,
Dec 12, 2021 Dec 12, 2021

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

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