Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Photoshop Elements 13: Photo Downloader Won't Detect Nikon D3300 Camera

New Here ,
Aug 25, 2020 Aug 25, 2020

Copy link to clipboard

Copied

I am trying to import photos from my Nikon D3300 DSLR camera using Photoshop 13's Photo Downloader on a MacBook (system info provided below). However, the Photo Downloader will not detect my device no matter how many times I refresh the list. The camera is connected to the MacBook via USB cable/port. I was able to import photos from my camera using PS 13 in late 2017/early 2018; this is the first time I've attempted it since.

 

Do you know what might have caused this? Is there a way to fix it?

 

Elements Organizer 13.0.0.0
Core Version: 13.1 (20150130.m.66724)
Language Version: 13.1 (20150130.m.66724)

Current Catalog:
Catalog Name: My Catalog
Catalog Location: /Volumes/Seagate Backup Plus Drive/My Catalog/
Catalog Size: 46.40MB
Catalog Cache Size: 555.20MB

System:
Operating System Name: Mac OS X
Operating System Version: 10.14.6
System Architecture: Intel CPU Family:6 Model:69 Stepping:1 with MMX, SSE Integer, SSE FP, SSE2
Built-in Memory: 8.00GB
Free Memory: 2.00GB

Important Drivers / Plug-ins / Libraries:
Apple QuickTime Version: 7.73
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed

TOPICS
Import and export, Mac, Problem or error

Views

40

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation