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Photoshop Elements 13

nannersmom
New Here ,
Jan 24, 2017 Jan 24, 2017

I bought a new computer and can't get it to install Photoshop Elements 13.  I keep getting the message:

Installation failed

Your installation encountered errors.

The error summary file may help you identify the issue.

More troubleshooting tips:

1.  Restart your computer.

Etc.

I did the suggestions four times and it just kept repeating the error message.

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99jon
LEGEND ,
Jan 25, 2017 Jan 25, 2017

Windows or Mac?

How are you installng?

If using a migration tool to transfer from an older computer, uninstall and download from the link below:

Download Photoshop Elements | 15, 14, 13, 12, 11, 10

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buddyt85851399
New Here ,
Apr 12, 2017 Apr 12, 2017
In Response To 99jon

I installed directly from the Adobe site for photoshop 13 however it wont even open. I have brand new laptop with Windows 10. I have also tried using the compatibility to make it open with windows 8. Not having a issue with Elelments though

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99jon
LEGEND ,
Apr 12, 2017 Apr 12, 2017
LATEST
In Response To buddyt85851399

Look for errors in the crash log by going to event viewer.

https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

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