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photoshop elements 14

New Here ,
Aug 12, 2021 Aug 12, 2021

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Hi.  I am trying to transfer my elements 14 from my redundant pc to my new pc but my password doesnt work.  Tried requesting new password but that doesnt work either. Paid version.  Any ideas please?

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Download and install, Windows

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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You have to install the software. Do you have the disk and serial number?

If you registerd PSEv,14 subsequent to purchase, it should show up in your Adobe account. You will require appropriate credentials in order to log on.

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New Here ,
Aug 12, 2021 Aug 12, 2021

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thx, disk has a 17 not 16 digit number and box has nothing resembling a serial number.  Any ideas

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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First you asserted that your your password does not work, and that a reset failed. Now there is a new wrinkle - - serial number is flawed.

We look forward to your progress.

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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