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Photoshop Elements 15 & Premier 15 No Longer Loading Properly

New Here ,
Oct 14, 2021 Oct 14, 2021

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Hi, I have been using these programs without problems until just recently.  Now when I click on the icon to load either of them, when I go to "Organizer" the images load as  usual, but I cannot perform any actions.  "File", Edit", "Help", etc. at the top of the Organizer window do not respond when I attempt to click on them.

Running Windows 10 Pro 64 Bit Version 21H1 OS Build 19043.128.Windows Feature Experience Pack 120.2212.3920.0.  No changes other that Microsoft Windows Updates.  Please help

JDB

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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>No changes other that Microsoft Windows Updates

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro (and MAYBE Premiere Elements) use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Oct 28, 2021 Oct 28, 2021

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I stumbled onto this solution.  First, make sure the the Photoshop window is "reduced down" not "maximized".  Next, right click on the taskbar, select "Taskbar Settings",  make sure that the selection"automatically hide the taskbar in tablet mode" has the switch set to "Off".  Making sure these settings were set as described solved my issues and I can now use the programs as before.  Hope this helps. JDB

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