Photoshop elements 15 and Premier elements 15 do not launch in windows 10 (64bit)

New Here ,
Nov 19, 2016 Nov 19, 2016

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I just bought Photoshop Elements 15 and Premier Elements 15 as a package.  I downloaded both of them and installed them with no issues.

When I try to launch Photoshop [Premier] Elements, I get an error message saying "Adobe Photoshop [Premier] Elements 15 has stopped working".  I have windows 10 (64bit) installed.

Please help.  If this doesn't work in the next few days, I am going to return these products.

Thank you.

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2016 Nov 20, 2016
Hi Bhooshan,Thanks for posting on the Adobe forums.Please check the event viewer log using this link.If you see Faulting module name: LavasoftTcpService64.dll in the error log.Please use this link to resolve your issue.Regards,Sandeep

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Adobe Community Professional ,
Nov 19, 2016 Nov 19, 2016

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Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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New Here ,
Nov 19, 2016 Nov 19, 2016

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I already have PS elements 13 and Premier elements 10, and they work just fine.  Do PS and Premier 15 need something else that windows 10 does not have?  I am inclined to believe that  Adobe tested both on windows 10 before putting them out on the market, but who knows for sure?

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New Here ,
Nov 19, 2016 Nov 19, 2016

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I ran the Windows compatibility troubleshooter, and it back with "incompatible program".  Sigh..

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Adobe Employee ,
Nov 20, 2016 Nov 20, 2016

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Hi Bhooshan,

Thanks for posting on the Adobe forums.

Please check the event viewer log using this link.

If you see Faulting module name: LavasoftTcpService64.dll in the error log.

Please use this link to resolve your issue.

Regards,

Sandeep

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New Here ,
Nov 20, 2016 Nov 20, 2016

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It worked!!  Thank you Sandeep for the Genius answer :-)!

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Adobe Employee ,
Nov 20, 2016 Nov 20, 2016

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Glad to know, It worked.

Please mark the answer as correct. It would help other users also.

Regards,

Sandeep

Sent from my Samsung Galaxy smartphone. please excuse typos.

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New Here ,
Nov 20, 2016 Nov 20, 2016

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Yes, I did.  Thanks again!,

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New Here ,
Jan 11, 2021 Jan 11, 2021

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I met the same problem as Bhooshan but on my Mac. My Mac has the newest iOS. I have to reinstall Photoshop Elements 15 but the Installer refuses because I need a 64-bits Installer. Can you help me with the 64-bits version of the Installer?

Regards,

 

Joost

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