Photoshop Elements 15 Can't Show .mts video files

[RogerInCalif]

In earlier versions (PSE 11, I believe?) Photoshop Elements had no problems playing .mts video files from my phone.

But Photoshop Elements 15 can't even show a thumbnail! In the organization it's just blank.

When I click on it to play I get a video player that fills the screen but it's just black - no video content whatsoever is shown.

I've seen numerous posts from others with similar problems ...

Please help!

This is Photoshop Elements Version: 15.0 (20160905.m.97630) on Windows 10, 64-bit, 16GB RAM.

[Anwesha Dev Chaudhary · Accepted solution]

Hi,

Sorry for the inconvenience.

Can you please check the list of programs installed on your machine and look for something like: Haali Media Splitter / Matroska Splitter?

If yes, try uninstalling it and see if it helps.

In case it doesn't, request you to please share a sample video (.MTS file) @ anwesha@adobe.com so that we can look into the issue.

Thanks,
Anwesha

[RogerInCalif]

I did have the Haali Media Splitter installed. I uninstalled it and can now view videos, and (once played) they have thumbnails again!

BUT ... they play with no sound! Again this was not a problem in older version of Photoshop Elements ...!

Thank you for getting me part of the way there, anyway!

[Anwesha Dev Chaudhary]

Did you try restarting your machine?

If the audio still does not play, requesting you to please install PRE15 on a trial mode and let us know if it resolves the issue.

Thanks,
Anwesha