photoshop elements 15 could not complete request program error on .psd open

Report · Jan 16, 2017

I have just created twelve .psd files. They all saved just fine. Now only five of them will open in PSE 15. I receive the "..could not complete request..program error" message when trying to load/open these files.

I also saved the files as .jpg's and they appear just fine. But I now need to edit them .psd's and they won't load.

thanks

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:11 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:12 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:13 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:14 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:35:26 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 19:35:36 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:13 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:23 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:32 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:11:35 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:11:54 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:14:33 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:24:29 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:29:54 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:36:26 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:40:00 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

Report · Jan 16, 2017

Sorry for the inconvenience.

Can you please try resetting preferences once. To do so,

Go to Edit > Preferences and click on Reset Preferences on next launch.

Now relaunch Photoshop Elements Editor and try opening the same .PSDs again.

If issue still persists, I would request you to please share one of those .PSD file with me at anwesha@adobe.com

This would help me in assisting you further.

Thanks,

Anwesha

Report · Jan 17, 2017

thank you.

There is no "Reset Preferences on next launch" option under edit/preferences is pse 15

Report · Jan 17, 2017

Sorry, I see "reset preferences" under edit/preferences/general.

I did that and relaunched pse with no results. I will send file to you, thanks

Report · Jan 17, 2017

Thanks for sharing the file.

I will get back to you once the team investigates the issue.

Thanks for your support.

-Anwesha