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Photoshop Elements 15 Editor has stopped working error

New Here ,
Aug 12, 2021 Aug 12, 2021

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I keep getting this error on the startup of Photoshop Elements 15 

defaultmbfhqwwujcug_0-1628790237636.png

I have uninstalled and reinstalled twice. The event viewer general tab is showing 

defaultmbfhqwwujcug_1-1628790305589.png

 

details tab:

defaultmbfhqwwujcug_2-1628790348285.png

 

I do not have Web Compainon installed.  I tried getting assistance over chat but 

defaultmbfhqwwujcug_4-1628790559931.png

 

 

they sent me here.  I didn't see any reference to the dll listed in the event viewer. 

If anyone can offer assistance to fix this error it would be greatly appreciated.

 

TOPICS
Crash or freeze, Problem or error

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correct answers 1 Correct answer

Adobe Community Professional , Aug 16, 2021 Aug 16, 2021
Do you know if you have the most up to date version of Forcepoint installed? Have you talked to your company's IT about your issue? The faulting QIPCAP64.dll listed above in error is part of the Forcepoint software

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Do you have or had any software like Websense Endpoint or Forcepoint from Websense, Inc installed?

(security software ususally used in a corporate enviroment)

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Yes, Forcepoint is installed on my machine.

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Do you know if you have the most up to date version of Forcepoint installed?

 

Have you talked to your company's IT about your issue?

 

The faulting QIPCAP64.dll listed above in error is part of the Forcepoint software

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Thanks for replying.  Yes, I have the most current version of Forcepoint.  I contacted my company IT regarding this yesterday morning when you suggested that our securtiy software may be the issue.  I appreciate you responding and have found your input valuable.  Thank you again

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