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Photoshop Elements 15 Editor stopped working

New Here ,
Nov 15, 2016 Nov 15, 2016

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Recently installed Elements 15 on a pc.  Was trying to edit a photo and got this message 3 times:

Photoshop Elements 15 Editor

Photoshop Elements Editor 15 has stopped working.

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available.

Tried calling help line - referred to adobe.com/getsupport - not able to get ph no or answer.

Can anyone help?

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New Here ,
Nov 15, 2016 Nov 15, 2016

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I had same problem.  Went with an Adobe support chat session and resolved problem in about 5 minutes.

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New Here ,
Nov 15, 2016 Nov 15, 2016

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how did you access the adobe support chat session??

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New Here ,
Nov 15, 2016 Nov 15, 2016

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Adobe.com>Support>Contact us>Start now>Adobe PSE>Downloading...>Still Need Help?>Contact us>Chat

Best Regards, Jonathan Ide

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New Here ,
Jun 22, 2017 Jun 22, 2017

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cant get to Adobe Chat, and over the phone they won't help me. 

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Adobe Employee ,
Nov 15, 2016 Nov 15, 2016

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Sorry for the inconvenience.

Please try out the instructions mentioned in the article Error: Editor has stopped working in Adobe Photoshop Elements

Let us know if you are still facing any issue.

Thanks,

Anwesha

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New Here ,
Jun 22, 2017 Jun 22, 2017

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I don't have Web Companion...I am getting frustrated.  I have a trial version, I like it, but I can't buy it if it keeps on quitting. 

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Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

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Sorry for the inconvenience Judith.

Can you please attach Event Viewer logs of elements crash here.
We will then be able to guide you through the exact steps to resolve the issue.

On how to get error logs through event viewer, please see Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Thanks,

Anwesha

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New Here ,
Jun 22, 2017 Jun 22, 2017

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I don't know how to get it to you.  I can't send to jive.  I can't get it delivered.

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Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

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You can simply copy the logs from Event Viewer and paste them here.

Thanks,

Anwesha

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New Here ,
Jun 22, 2017 Jun 22, 2017

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Log Name: Application

Source: Application Error

Date: 6/22/2017 10:06:40 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Judi-HP

Description:

Faulting application name: PhotoshopElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd45a0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000003856fd0

Faulting process id: 0x1e70

Faulting application start time: 0x01d2ebcbb0b6ba89

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: unknown

Report Id: f9fd85eb-57c0-11e7-85c4-aa46bf5502a8

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-23T03:06:40.000000000Z" />

<EventRecordID>372298</EventRecordID>

<Channel>Application</Channel>

<Computer>Judi-HP</Computer>

    <Security />

  </System>

  <EventData>

<Data>PhotoshopElementsEditor.exe</Data>

<Data>15.0.0.0</Data>

<Data>57cd45a0</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>0000000003856fd0</Data>

<Data>1e70</Data>

<Data>01d2ebcbb0b6ba89</Data>

    <Data>C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe</Data>

<Data>unknown</Data>

<Data>f9fd85eb-57c0-11e7-85c4-aa46bf5502a8</Data>

  </EventData>

</Event>

Log Name: Application

Source: Application Error

Date:          6/22/2017 9:50:24 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Judi-HP

Description:

Faulting application name: PhotoshopElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd45a0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000000039c0060

Faulting process id: 0x1b3c

Faulting application start time: 0x01d2ebc9c7cd2aa5

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: unknown

Report Id: b444b519-57be-11e7-85c4-aa46bf5502a8

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-23T02:50:24.000000000Z" />

<EventRecordID>372293</EventRecordID>

<Channel>Application</Channel>

<Computer>Judi-HP</Computer>

    <Security />

  </System>

  <EventData>

<Data>PhotoshopElementsEditor.exe</Data>

<Data>15.0.0.0</Data>

<Data>57cd45a0</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>00000000039c0060</Data>

<Data>1b3c</Data>

<Data>01d2ebc9c7cd2aa5</Data>

<Data>C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe</Data>

<Data>unknown</Data>

<Data>b444b519-57be-11e7-85c4-aa46bf5502a8</Data>

  </EventData>

</Event>

Log Name: Application

Source: Application Error

Date: 6/22/2017 9:37:45 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Judi-HP

Description:

Faulting application name: PhotoshopElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd45a0

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x1fe8

Faulting application start time: 0x01d2ebc7ecd681cc

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: unknown

Report Id: efdcb1b3-57bc-11e7-85c4-aa46bf5502a8

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-06-23T02:37:45.000000000Z" />

<EventRecordID>372289</EventRecordID>

<Channel>Application</Channel>

<Computer>Judi-HP</Computer>

    <Security />

  </System>

  <EventData>

<Data>PhotoshopElementsEditor.exe</Data>

<Data>15.0.0.0</Data>

<Data>57cd45a0</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>0000000000000000</Data>

<Data>1fe8</Data>

<Data>01d2ebc7ecd681cc</Data>

<Data>C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe</Data>

<Data>unknown</Data>

<Data>efdcb1b3-57bc-11e7-85c4-aa46bf5502a8</Data>

  </EventData>

</Event>

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New Here ,
Apr 24, 2018 Apr 24, 2018

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I have had this problem  a number of times, particularly when I want to print some items. I have now found that there is probably a  "bug" in the item, particularly when it is a saved item.  I have found that if you redo the item from scratch, delete the original item, then it seems to print without problem even after saving it.   I do a lot of illustrated cards and had this problem with Adobe 11 got fed up as could not find a solution anywhere,  so upgraded to 15

and when I realised the same items still caused this problem in 15, I did an experiment with reloading and reworking the item and hey presto No Problem  and I probably needn't have spent the money on 15.  I tried several times to print the offending item and even reloaded photoshop 15 and it still happened.   so ditch the problem item!!

Hope this helps.

,

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New Here ,
Jun 24, 2017 Jun 24, 2017

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It has been a couple of days.  I see my events, can you???

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I've had similar problems. I purchased Adobe Photoshop Elements in December 2020, now its January 2021 and the Photo Editor in the software has stopped working. Been on Adobe site several times and downlaoded again, but still Photo Editor does not work. Adobe site of little use all they want to do is sell you stuff. Probably the best solution is to buy some other photo editing software off another company, which I've done. I will never buy anymore software off Adobe.  

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