Photoshop Elements 15 fails to start

[Nello45]

I'm an old user of PE 10, and I need to evaluate the new version.

I've downloaded and installed without problems, but the program fails to start. I tried to use the CrashFixUtility from adobe.it, but it is not an exe file and I can't launch it. Could someone help me?

Thanks in advance,

[Anwesha Dev Chaudhary]

It would be helpful if you can submit the Event Viewer logs for the crash you are seeing.

To get event Viewer logs, please see Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Thanks,
Anwesha

[Nello45]

Anwesha, thanks for your suggestion.

My events log has the following:

[Nello45 · Accepted solution]

Reading more I've found solution.

I've found out an "hidding" WEB COMPANION and after his uninstallation the program works perfectly.

Thanks again

Nello