Photoshop elements 15 has stopped opening

[garethg60840878]

Simply nothing happens on clicking the Elements icon. Worked fine until today.

Editor opens on opening a PSD file, but Organiser button within the Editor locks up the programme - "loading Organiser workspace"

Error log shows:

Activation of app AdobeSystemsIncorporated.AdobePhotoshopElements15_ynb6jyjzte8ga!AdobePhotoshopElements15 failed with error: This app does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Windows 10 preinstalled on new Lenovo ideapad 305

Any help gratefully received

[Anwesha Dev Chaudhary]

Can you try opening Organizer directly by clicking on Organizer icon on Welcome Screen.

While launching Organizer, keep Shift key pressed. Catalog Manager dialog will pop up > Click on New to create a new catalog and see if it helps.

Thanks,
anwesha

[garethg60840878]

Thanks Anwesha, but I’m afraid this didn’t work. As before – nothing happens.

Gareth

[Anwesha Dev Chaudhary · Accepted solution]

Apologies for the delay in response.

Did you try re-installing the application? If not, please do so. Let us know if you are still getting that error.

Thanks,

Anwesha

[garethg60840878]

Thanks Anwesha – yes, that’s worked

Gareth