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Photoshop elements 15 image disappears whilst editing

New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi 

 

New to this , Ive had Photoshop elements for a few years now on my macbook air completely problem free , but recently its started to play up , when you have the image for editing its ok then as you adjust the levels for instance the image disappears untill you stop moving the slider when it reappears , this happens on all adjustments (sharpness,lighting,colour etc) 

 

Please help 

Noel  

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Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Hi Noel,

 

Try resetting your preferences:

 

- Photoshop Elements > Preferences > General

- Click the Reset Preferences on next launch button, then click OK

- Restart Photoshop Elements

 

Also, which version of macOS are you using?

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi


Thanks for your response I'm Using MacOS Big Sur 11.4 , I've tried the reset as you detailed to no joy


Noel

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Elements 15 will not work with Big Sur.  See this article.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Hi Noel,

 

The problems you are getting with Adobe Photoshop Elements 15 are a result of you upgrading your MacBook Air to macOS 11 Big Sur.

 

Unfortunately, Photoshop Elements 15 is nearly 5 years old now and was only tested on (and thus is only officially supported on) OS X 10.10 and 10.11. It still does work on later versions of macOS, but Big Sur is not one of them.

 

If Photoshop Elements 15 is one of your main day-to-day applications I would highly suggest downgrading your MacBook Air back to your previous version of the macOS.

 

Here's a couple of links to help you out:

 

How to downgrade from macOS Big Sur to Catalina step-by-step

How To Downgrade macOS Big Sur To Catalina Or Older

 

Otherwise, you will need to upgrade to Adobe Photoshop Elements 2021. If you purchase it via direct download from Adobe you will be eligible for an upgrade discount as you are an existing Elements owner.

 

Hope that helps 🙂

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