Photoshop Elements 15 kicks me off internet

Report · Nov 15, 2016

I just purchased and installed Photoshop Elements 15. I've never owned any of these photo editors before. I am using Windows 10 on my home laptop on my home router's wi-fi. Since I've installed it 2 nights ago, whenever I am on the internet I am getting kicked off my connection. I have a feeling it is somehow related to PE because I was not having this problem before the installation. I've unistalled the program and will see if this makes a difference. Any ideas or suggestions why this would be happening and what to do about it?

Report · Nov 15, 2016

What exactly do you mean by "kicks me off internet". are you saying that your internet connection is cut off? How do you know that? Have you tried using some video sites to see if you can view something in a live environment?

Have you activated your product yet? Activation is always required to continue using the application after 30 days.

Report · Nov 15, 2016

To clarify - whether I am using PSE or not, i get a notification that I am not connected to the internet. When I see that I go into a browser and sure enough I have no internet connection. When my son was using my laptop (under his own user ID) for his own web browsing, the connection was constantly being lost.

I'm assuming I've activated the program. I've entered the serial number and installed program and followed whatever it asked me to do. I've been able to upload pictures and try to navigate around the program as best I can (since I'm a novice) but overall it seems very slow and then I get the notification that I've lost my internet connection.

Report · Nov 18, 2016

Hi Rebecca,

I would recommend that please recheck the internet connection first. If this doesn't fix your issue then could you please answer following questions.

1. Do you also observe this issue when Photoshop Elements is not running?

2. Are you seeing this issue in a particular scenario or a workflow?

3. Have you installed any other software parallel to the PSE15 which may affect the connectivity?

Thanks,

Raushan

Report · Nov 18, 2016

Thanks for the reply

I don't really use many other programs other than the Internet (for web browsing and you tube).

I ended up uninstalling the program and have not had any problems since then which leads me to believe there's something wrong with either the program or how it was installed

Report · Nov 20, 2016

Hi Rebecca,

I have sent a separate email to you. Please respond.

Thanks,

Raushan

Report · Dec 01, 2016

I have a similar problem, Photoshop Elements 15 not connected.....It updates fine, but when I try to put in my serial key (legally purchased) it won't connect ? Any settings I missing ? It's not my internet, I loaded it on two separate computers at different times and it does the exact same thing .?

Report · Dec 01, 2016

gtptech231 wrote:
I have a similar problem, Photoshop Elements 15 not connected.....It updates fine, but when I try to put in my serial key (legally purchased) it won't connect ? Any settings I missing ? It's not my internet, I loaded it on two separate computers at different times and it does the exact same thing .?

What is your operating system? Can you post the contents of your Hosts file? Hosts file in a Windows system is located at this location:

<C:\Windows\System32\drivers\etc>

Report · Dec 01, 2016

Windows 10. New install on Second computer, so I would have to think no host file ? I will check that when I get home....Thank You for such a prompt reply ! Mike

Report · Dec 01, 2016

Hello All, I found the host file as listed in this thread. I had seen that others suggested that you save it to a separate drive and delete the original. I'm super lazy. I sent the host file to the recycle bin but did not empty the bin. I closed the bin then opened Photoshop Elements 15 and it went through and validated my serial number. I then restored the deleted file, just in case it is important and reopened Elements, all is good. Thanks For the help !

Report · Dec 04, 2016

It is a Windows 10 HP computer. Also tried an install on an ASUS Windows 10 laptop, same thing. Deleting host file did nothing !

I am still having major issues. Serial Number was for a Mac computer, now I have a proper Windows Serial Number. Contacted Adobe direct to try and help. I did get the Serial Number to go through once, but I had one number wrong, so it told me false key. I input correct key, still not able to connect to internet ! Help !

Copyright (c) 1993-2009 Microsoft Corp.

#

This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

This file contains the mappings of IP addresses to host names. Each
entry should be kept on an individual line. The IP address should
be placed in the first column followed by the corresponding host name.
The IP address and the host name should be separated by at least one
space.

#

Additionally, comments (such as these) may be inserted on individual
lines or following the machine name denoted by a '#' symbol.

#

For example:

#

102.54.94.97 rhino.acme.com # source server
38.25.63.10 x.acme.com # x client host

localhost name resolution is handled within DNS itself.
127.0.0.1 localhost
::1 localhost

127.0.0.1 na1r.services.adobe.com

127.0.0.1 hlrcv.stage.adobe.com

127.0.0.1 lmlicenses.wip4.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

Report · Dec 16, 2016

Hi gtptech231,

I assume that you have the correct serial key. But, you are facing connectivity issue while serializing the Product. Before investigating it further, Could you please connect your PC to other modem or internet gateway and try to serialize the Product again? Hope this helps you.

Thanks,

Raushan

Report · Dec 16, 2016

Absolutely no help ! I got it going, yes is a legal copy. Why such a long reply time ? Thanks anyways!

Report · Dec 21, 2016

Hi,

apologies for the inconvenience caused.

please try steps mentioned on link below, this should help you in launching purchased version of the product.

Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server

please let us know if you face any kind of issue.

Thanks,

akshita

email: [email address removed as per forum guidelines]