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Photoshop Elements 15 no longer works with Mac Big Sur?

New Here ,
Aug 07, 2021 Aug 07, 2021

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Re Downloaded Photoshop Elements 15 from Adobe site (not Mac Applications) and it says "Install" needs to be updated. The developer of this app needs to update it to work with this version of macOS (Big Sur 11.5.1). Contact the developer for more information.

 

It was working fine a week ago. So presume even though I have pad for Elements 15 back in 2017 Adobe are forcing me to upgrade to continue using?

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correct answers 1 Correct answer

Adobe Community Professional , Aug 07, 2021 Aug 07, 2021
Some would say Apple is forcing you to upgrade by not making older programs compatible with their new OS. 

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Some would say Apple is forcing you to upgrade by not making older programs compatible with their new OS. 

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LEGEND ,
Aug 07, 2021 Aug 07, 2021

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Apple went to some trouble to make sure such old apps cannot run. If you upgrade the system, with it already installed, you sometimes get a few weeks or months before Apple have their way. New Mac, new system, New apps!  It's all part of the Joy Of Mac.  

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Explorer ,
Sep 29, 2021 Sep 29, 2021

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It seems as somebody is blaming Apple for that, but I would rather blame Adobe for being greedy. Please note that Apple introduced the 64 bits tecnhology with macOS 10.5 Leopard in 2007. It's the software manufactorer to provide support for both versions, especially in this occasion when the software produced is only 5 years old.

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Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

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To @Giuggio 

As a matter of fact, it's not 'somebody', but nearly everybody who considers that Apple is to blame because they decided NOT to support old applications. The 'bricks' of code which are used in the operating system for external applications to work are no longer there. That's a fact. The result is that old applications don't work. To get applications to work, you have to create new code, that takes time and money. You are expecting Adobe (and other software companies) to spend this money for free for you?

What does 'support' mean? For an OS manufacturer, support means keeping as much as possible compatibility with older applications when they create new versions. That's difficult as time passes by, but it's their choice. They save a lot of money by not keeping compatibility with old sofware and they get attractive by offering new features incompatible with old apps. They risk losing old users?  They weigh the balance: if they have most users willing to always upgrade to the new solutions, they are winning.

I am a Windows users, but I don't really blame Apple for their choice, which makes them so profitable. They have a majority of users following them blindly anyway. You should rather realize that you should blame other Apple users for expecting Adobe and other software companies to compensate for Apple economical decisions.

(Note that with Windows, I can practically run all the 20 versions of PSE since 20 years).

Fair support for a software company means trying to keep solutions working so long as the hardware and software environment is kept. It does not imply offering new features for free.

You say the software is 'only 5 years old'. I say you are dreaming. The software is already 5 years old, which is also much too old for your hardware.

 

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Explorer ,
Sep 29, 2021 Sep 29, 2021

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Hello MichaelBParis

 

Thanks for your prompt reply.

I absolutely don't want to create discussions in any case but I think I have to add only few words in order to avoid misunderstandings.

As mentioned before, Apple has introduced the 64 bits technology in their machines starting from 2007. Adobe has produced a new version of Elements every year. Nevertheless the Elements version 15, which has been packed in 2016 and sold in 2017, only supports 32 bits machines. This means that Adobe had the possibility to support the 64 bits at least during 9 long years - but they have decided not to do it. As the Elements serie is mainly addressed private, home users, like myself, these users don't buy new versions every year - sorry to contraddict you - but only when strictly necessary, for example when the product has absolutely amazing, necessary new features worth of buying again.

 

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Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

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quote

Hello MichaelBParis

 

Thanks for your prompt reply.

I absolutely don't want to create discussions in any case but I think I have to add only few words in order to avoid misunderstandings.

As mentioned before, Apple has introduced the 64 bits technology in their machines starting from 2007. Adobe has produced a new version of Elements every year. Nevertheless the Elements version 15, which has been packed in 2016 and sold in 2017, only supports 32 bits machines. This means that Adobe had the possibility to support the 64 bits at least during 9 long years - but they have decided not to do it. As the Elements serie is mainly addressed private, home users, like myself, these users don't buy new versions every year - sorry to contraddict you - but only when strictly necessary, for example when the product has absolutely amazing, necessary new features worth of buying again.

 


By @Giuggio

 

In similar discussions, the focus is clearly on the 64-bits evolution. Contrary to the common belief, that's not the only factor is making old applications no longer valid. There were other changes with the same result at the same time. If you read other technical discussions about the issue, you'll see that even if the most part of PSE15 was already working in 64-bits, some peripheral parts, like installers were not. Some users have been using PSE15 later until they had to reinstal it. Mac users of PSE15 were warned  in advance that they should keep their older OS version: PSE15 works as before for them. It's an oversimplification to reduce the issue with the 64-bits change. To support a new important version of OS, the software industry must work on its real, definitive specifications, not technical trends. Don't believe they were available even one year before the OS version release. That requires a lot of work and very often after the first compatible release,  a couple of years is required before full compatibility is achieved.

To keep it simple, Adobe or any software provider will not upgrade each older versions of the last 5 years, they will create a new version and keep their efforts on that latest version.

So, either you have a subscription to a service offering always the latest updated version (ideal for pros) or you manage your softwares according to your budget and the reality of the changes in software/hardware. Just a personal feeling: I am now seeing that my 4 years old computer is already obsolete. My other older computers can still run with difficulty. I am upgrading PSE each year only to be able to help in this forum. Otherwise, upgrading Elements every 3 to 5 years seems very reasonable. That makes it much more affordable than a subscription. Of course, I understand the frustration of low budget Mac users who needed to change more frequently the last years. I hope for them that next years will be easier.

 

 

 

For people with

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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1 Had problems with Elements 15

2 Tried to reinstall but the installer can no longer be used

3 Cursed Apple and Adobe

4 Bought the 2022 update

5 It won't work with Monterey

So I now have 2 paid up "perpetual" licences neither of which work. I understand your point Michel (and appreciate your compassion for those on a budget) but Adobe can't have it both ways: they either have to continue to update older versions, or at least make sure that the most recent version keeps up with changes in the OS.

 

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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As for me, the last month I took the decision to drop the version 15 om Mac - it's simply not supported anymore because it's all written in old 32 bits code. Fine, I then bought the latest Photoshop and Elements version 19, published in 2020.

 

Just image, Monterey was rolled out one month later and what happened to my newly bought programs? Photoshop doesn't work. I just had the pleasure to use it for only three weeks. The only way to get support was by chat, where a supporter wrote that "I have to wait for an update, which nobody knows when it will be ready".

 

This is the last time I buy an Adobe product.

 

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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quote

1 Had problems with Elements 15

2 Tried to reinstall but the installer can no longer be used

3 Cursed Apple and Adobe

4 Bought the 2022 update

5 It won't work with Monterey

So I now have 2 paid up "perpetual" licences neither of which work. I understand your point Michel (and appreciate your compassion for those on a budget) but Adobe can't have it both ways: they either have to continue to update older versions, or at least make sure that the most recent version keeps up with changes in the OS.

 


By @Tom Blackthorne

 

I am interested in facts, not suppostions. When I say that "I understand the frustration", that does not mean in any way that I feel "compassion" for those on a low budget.  I could suggest a number of other solutions than Adobe for free or low cost softwares to satisfy their hobby. If you want to discuss the facts I have described in my answer and that many angry users don't want to read, please do.

Based on those facts, Mac users can make the most economically by understanding that:

- Each new OS version will be incompatible in some way with the older version. Each OS is a piece of code on which external application programmers build their own code. If you change or remove a  number of "code bricks", the old applications won't work on the new OS. So, just keep the old OS version until applications are re-programmed for that new OS. And if you also change your hardware every year? Sorry, I don't feel compassion.

- Facts: Apple has their own way to make (big) money. Adobe and other application providers must make money by providing competitive products for both new OS and hardware versions, but also for the existing user base. Whether you like it or not, they have proven that their software renting solution is the most successful especially for pro users. Regular income and frequent updating of the software to follow OS and hardware innovations.

- Another fact: Do you math. If 5 PSE users quit PSE and one subscribes for the Creative Plan, Adobe does not lose anything. Typical PSE users reasonably upgrade every 4 or 5 years. They can't expect the frequent updates of subscription softwares some are dreaming they are entitled to.

- The support policy of Elements has never changed: only the current version is updated. New OS or hardware are only supported in the next yearly version. Nothing new. Elements, the "consumer" version stays a perpetual license with all its limitations.

 

 

 

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Michel maybe you should read the whole of my message. I too am interested in facts. I apologise for accusing you of compassion. The idea seems to be extremely distasteful to you.

The fact is that in an attempt to have a workable version of the software I bought Elements 2022 (so new it's named for next year!) and it is not compatible with the current Mac OS. No matter how you flip that omelette, it's a diservice. Developers receive new OS versions long before the general public and any developer worthy of the name keeps on top of it.

You say that "New OS or hardware are only supported in the next yearly version." If that is true the current MacOS won't work until Elements 2023 so you can't buy Elements to work on your new Mac until then.

That seems like a very poor business model even if it is for the miserably unentitled "hobby" users.

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Adobe Community Professional ,
Nov 06, 2021 Nov 06, 2021

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Tom,

I had read and undertood all of your previous post. Re-reading it as well as your current post, I do realize that it will be difficult to help you which is the main reason I am posting in this forum. I think that for the most part my previous post did give the necessary explanations for the present situation. I don't take your word that you don't care for facts, you do;  so, what can you expect realistically now?

- following the first posts about the Monterey issue, the PSE team has acknowledged (privately) the precise stumbling block preventing the compatibility and that they are working on a solution.

- Note that the issue does not seem to appear in any other Adobe software, so it's only an Elements only issue.

- Officially, you should not expect Adobe staff to recognize the issue since the system requirements for PSE2022 don't mention Monterey. They are not allowed in any way to blame Apple or Microsoft in any way, and in this forum, MS users (80% of PSE users worldwide) won't dare to discuss with angry Mac users. And the root of the recurring problem for the last OS versions is that technology is urging to disable old functions and to add new requirements, making new OS incompatible with older apps. That is also true for Microsoft and you can already see similar questions for Windows_11. So what is crucial is to be informed. to avoid a premature hardware or OS change. In that respect Mac users had been warned about 3 years in advance for the PSE15 new requirements.

- I agree with you that the naming of the software based on years is a poor marketing choice, but you see it everywhere now. We are not yet in 2022, so, based on previous history, what do I expect personnally? The PSE team is investigating the issue which had not been discovered with the pre-release OS version. I am confident they will solve it soon and issue a PSE2022 update as soon as they can. When? Perhaps in a few weeks, but that can be a little later if they want to take advantage of the update for fixing other bugs, optimizing compatibility with W11 or updating the ACR version.

 

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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Well I'm heartened that you think they are working on an update. I had misunderstood you to say that they don't do OS fixes until yearly updates.

I have no issue with 15 going out of date. It lasted well for me and I realise this is part of the process and I am grateful that Adobe provides a "perpetual" licence alternative to the subscription scheme which you rightly point out makes far more money for them. However I believe that in providing the software they do have a responsibility to their clients to do what they can to keep it compatible with the latest Mac and MS OS's. In part because I think there is a side to the business model that you didn't take into account: I believe that Elements soaks up many users that do not earn enough from their use of the software to buy into the subcription scheme but who use it regularly enough to want to use it anyway. I believe that a large part of the business model is giving those users an alternative to piracy. And while they've got them using their products if their circumstances change they will be easier to convert to the subcription model. I get the "1 person converted to CC is worth 5 Elements users" but I think that for most of Elements' target base the choice happens far earlier: "I am not earning enough to justify the CC subscription so I either go with Affinity et al. or I pirate."

For this reason I think Elements is worth more to Adobe than just the money paid for it and for that reason I think it is important that they invest in making sure that their Elements customers are happy.

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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and by "Happy" I just mean happily using the products they bought. I'm not naive enough to expect them to care about whether they are actually happy or not!

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