Photoshop Elements 15 start error

[adriann98341547]

When i try to start my PSE 15 I get a error message

The message just says that because of a problem the programm cant be started.

Any suggestions?

Best wishes from Germany,

Adrian

[Sandeep Singh]

Hi Adrian,

Thanks for posting on the Adobe forums.

Please check the event viewer log using this link.

If you see Faulting module name: LavasoftTcpService64.dll in the error log.

Please use this link to resolve your issue.

Regards,

Sandeep

[adriann98341547]

Thank you for your speedy reply!

I have two error logs. My version of malwarebytes will for some reason not run; not connected to the internet.

Which one is important?

Name der fehlerhaften Anwendung: microsoftedgecp.exe, Version: 11.0.14393.82, Zeitstempel: 0x57a55786

Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000

Ausnahmecode: 0xc0000604

Fehleroffset: 0x0000000000000000

ID des fehlerhaften Prozesses: 0x1878

Startzeit der fehlerhaften Anwendung: 0x01d243ddef4ff328

Pfad der fehlerhaften Anwendung: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\microsoftedgecp.exe

Pfad des fehlerhaften Moduls: unknown

Berichtskennung: ea5ccf7b-aedc-44e8-9083-6d0eb48c0daf

Vollständiger Name des fehlerhaften Pakets: Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbwe

Anwendungs-ID, die relativ zum fehlerhaften Paket ist: MicrosoftEdge

Name der fehlerhaften Anwendung: AVKTray.exe, Version: 25.1.16258.357, Zeitstempel: 0x57da1c37

Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0096002a

ID des fehlerhaften Prozesses: 0x2fe8

Startzeit der fehlerhaften Anwendung: 0x01d243dd1fc8255f

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\G DATA\InternetSecurity\AVKTray\AVKTray.exe

Pfad des fehlerhaften Moduls: unknown

Berichtskennung: 258306bc-9f93-4f65-bdcf-f52987e73a33

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Can you understand these logs ?

Sorry they are in german

regards,

Adrian

[adriann98341547]

Hallo Sandeep,

thank you  for your help. I do have LavasoftTcpService64.dll in the system32 folder. I spent yesterday trying to delete it... without success.

Your link to resolve this issue is not available.

I would be gratefull for any more solutions in deleting this file.

Regards,

adrian

[mytaxsite]

I would be gratefull for any more solutions in deleting this file.

Regards,

adrian

Try this link:

<Error: Editor has stopped working in Adobe Photoshop Elements >

[99jon]

You need to remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

• -Go to the Windows Control Panel >> Programs (Uninstall a Program)
• -Find and select Web Companion.
• -Click Uninstall.

[adriann98341547]

I uninstalled web Companion a couple of days ago.

My problem is that LavasoftTcpService64.dll is still in the  system32 folder. I have tried just about everything

to delete this file. The result is always the same "cannot delete file because it the file is open in dashost.exe.

There are many suggestions on the net about how to stop or uninstall das.host but all solutions say that the task can be stopped in the task manager.... but for me its not visable.

I am so far away from my original problem... the deeper i get the more problems arise.

I would be very greatfull for any help.

Regards from Bavaria,

Adrian

[99jon]

dashost is probably required for wireless devices. If it is in System32 it is unlikely to be a problem:

http://www.howtogeek.com/270665/what-is-device-association-framework-provider-host-and-why-is-it-run...

One suggestion is to use the tool adwcleaner

See the reply dated 3 October at the following Microsoft link:

http://answers.microsoft.com/en-us/windows/forum/windows_10-files/how-do-i-remove-lavasofttcpservice...

[adriann98341547 · Accepted solution]

I couldnt find a process called dashost.exe. After searching i found out that i needed to stop the framwork process.

After doing that a new error message came up when tryinf to delete.... reimage.exe. Thann came a akvtray message. This file is from G Data and i had to uninstall the programm. After that..... i finally managed to delete the lavasoft dll. PSE started off perfectly.

Thank you very much for your help.

Regards from Germany,

Adrian

[99jon]

glad you got it fixed.