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Photoshop Elements 18 giving error message about metadata library

New Here ,
Jul 20, 2021 Jul 20, 2021

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I went to use File Info on a photo tonight and am being blocked. 

The error message is 

"Could not complete the File Info command because the Metadata library could not be loaded."

I get the same message on every photo when I try to access the File Info.

I have not done anything new or loaded any new software lately. 

Any thoughts on how to fix this?

 

I'm using Adobe Photoshop Elements 2018 on Windows 10 Home version 2004 on a Dell PC.

I've tried resetting the preferences and uninstalling and reinstalling the software. Same error message.

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Problem or error, Windows

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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Another user found they needed to download and install the Visual C++ Redistributable for Visual Studio 2012 Update 4:

 

https://community.adobe.com/t5/photoshop-elements/metadata-library-could-not-be-loaded/m-p/10433981#...

 

Here is the Microsoft web page you can download this update from:

 

The latest supported Visual C++ downloads

 

Hope that helps 🙂

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