photoshop elements 19 download

[artistic_customer1893]

I'm trying to install Photoshop elements on to my new laptop (Windows).  I go to my products, I click download.   It downloads the .exe file, but when I try to run it I just get a blank white box.   it doesn't do anything, load anything or give any prompts.   I have tried different browsers, enabling pop ups and also going to the file, right clicking and run as administrator.   I have also tried downloading it on our other laptop in case it was an issue with my antivirus but I get the same thing all the time.   Anyone else had the same issue?  Is there a solution?   How do I get it installed on my new laptop?

[jane-e]

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@artistic_customer1893 wrote:

I'm trying to install Photoshop elements on to my new laptop (Windows).  I go to my products, I click download.   

Which version of PSE are you trying to download?

Jane

[Noel Orridge]

Hi @artistic_customer1893! Thank you for reaching out! Could you please share the version of your Windows OS? Also, a screenshot of the issue would be incredibly helpful. 

Please try out the troubleshooting steps in this HelpX article and let us know how it goes: Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows

Hope this helps!