Photoshop elements 2018 from windows store gives blue screen

[DennisRotmensen]

Hi

I just bought Photoshop elements 2018 from the microsoft store but when I try to run my computer does crash and ends up with a blue screen.

I got a fresh new windows 10 installation at my new computer

[Dhananjay Sati]

Hi DennisRotmensen,

Thanks for posting in Adobe forum.

I understand you are facing issue with Adobe Premiere Elements 2018.

I request you to please create a new user account with administrator access & test Adobe Elements in it .

Please let us know whether you are facing same issue there or not.

Thanks

Regards

Dhananjay

[Amit Kumar Gupta]

Hi DennisRotmensen,

We are very sorry that you are facing this issue with Photoshop Elements 2018. Please provide us following information to help you better:

1. What is the windows version (Type winver in 'Run' and notice the Version and Build number)

2. What are the steps you performed when you get the crash?
3. Are you getting it everytime you perform the steps?
4. Please update your drivers especially Graphics card/Display driver and try again. This could be because of a device driver.

Please share the screenshot & crash report, if any. You can also email your reply at  Grp-ElementsSupport@adobe.com

Thanks,

Amit

[DennisRotmensen]

What is the windows version (Type winver in 'Run' and notice the Version and Build number)

Windows 10 home -64 bit, build number  1709 16299.64

. What are the steps you performed when you get the crash?

Clicking the Photoshop elements 2018 Icon to startup the program and then it starts showing the splashscreen and then windows does crash.

Are you getting it everytime you perform the steps?

Yes

Please update your drivers especially Graphics card/Display driver and try again. This could be because of a device driver.

NVIDIA GeForce GTX 1060 with all drivers up to date, also all windows 10 drivers are up to date

Processor: Intel®; Core i5-8600K
Memory availible: 16Gb
Harddrive free space 2TB

I am running it with an account that has admin privileges.

[Amit Kumar Gupta]

Thanks for your reply. We are working to resolve this issue. It will be helpful if we can get the crash dump.

By default, the Windows 10 dump file is created after the crash at C:\WINDOWS\MEMORY.DMP  If this file is large, please share it online.

Regards,

Amit

[benp61521076]

I have the same issue. Although I have installed it on 3 seperate machines using the Microsoft Store using seperate accounts. All 3 blue screen when you start Adobe Elements 2018. I wouldn't mind as much if I hadn't bought the software through the Store for my daughters Xmas present. Obviously a bigger issue going on, so just going to go back to Microsoft store and ask for a refund.

[Amit Kumar Gupta · Accepted solution]

Thanks for uploading the dump file. It is indeed helpful.

The crash seems to be because of the antivirus update. Can you try disabling your antivirus and see if Photoshop Elements works fine for you.

Please update us with your finding and the antivirus installed in your system.

We are further investigating the problem.

Regards,

Amit

[benp61521076]

Disabling Antivirus on my mcahine resolved the issue. Yet to test on other machines that have issue but will test and report back.

[DennisRotmensen]

I did disable my anti virus and it does work.

I am using Avast also.
The same build and version as benp61521076

Thank you!

[jamess71433307]

Hi, am weighing in with the same issue and disabling my AV (Avast) resolves the BSOD. Is the problem just with the Microsoft Store distribution?