Photoshop Elements 2019 issues

[danielleb12862286]

I have downloaded Elements 2019 on October 10, 2018.

I upgraded my SSD this past Saturday and since then, PSE 2019 is not responding to LR 6.14.

I am trying to uninstall PSE 2019 and i get an "error message" and then the window freezes. I do not see any error code.

I have read a user's question about PSE 2019 and a redemption code. When I follow that link and enter my serial number, it indicates that it is wrong... but it's not !

Also, the "updates" tab is greyed out in the menu.

Please help, I need PSE to work properly.

Thank you in advance!

[Medha_Sharma]

Hello,

Can you please share a screenshot of the error message that you receive while uninstalling PSE 2019?

Serial Number and Redemption code are two separate entities. Please refer to this link for more information. Find the serial number of your Elements product

The 'Updates' option under the 'Help' menu would remain greyed out when no update is available. Whenever an update is made available, the 'Update' option would automatically get enabled (if the system is connected to the Internet).

Thanks,

Medha

[danielleb12862286]

Good morning,

Here are screenshots (Wordpad document attached) of when I try uninstalling AND installing again Photoshop Elements 2019.

Thanks for your help

Danielle

[Peru Bob]

You can't attach  message like that.

See here:

FAQ: How do I capture and post a screen shot or video?

[Medha_Sharma]

Hello Danielle,

The link shared by Peru Bob would help in posting screenshots on the forum.

Thanks,

Medha

[danielleb12862286]

Hello Medha,

I did follow the instructions and added jpeg photos directly into the conversation...

He cannot see them?

Danielle

[Peru Bob]

You need to use a computer with a browser, not via email.  Is that how it was done?

We can not see it.

[danielleb12862286]

No, i logged into my Adobe account and added the screenshots directly into the conversation

De : forums_noreply@adobe.com

Envoyé : 4 novembre 2018 5:28 PM

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Objet : Re: - Photoshop Elements 2019 issues

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Photoshop Elements 2019 issues

reply from Peru Bob<https://forums.adobe.com/people/Peru+Bob?et=watches.email.thread> in Photoshop Elements - View the full discussion<https://forums.adobe.com/message/10727500?et=watches.email.thread#10727500>

[danielleb12862286]

this image is in response to Peru Bob's request for you to check.

Please let me know if you received it. Thank you!