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I downloaded Photoshop Elements 2019 from a file provided from customer support yesterday, since there isn't a cd-rom on this macbook. However, I was never asked for my serial number and when I click to open anything (on the page that looks like an ad, there are no menu options available) it says it's creating a workspace but then it goes away. I have uninstalled and reinstalled and nothing changes. I have no ideal of how to enter my serial number at this point.
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A new Mac will no doubt have Catalina. The PSE2019 installer is not compatible. Your best option is to purchase the PSE2020 upgrade.