Photoshop Elements 2020 AdobeID problem

New Here ,
Jul 23, 2022 Jul 23, 2022

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I have been trying to open Photoshop Elements 2020 on my Mac and it is prompting me to log in with my AdobeID but it just goes into a circle [removed by moderator] where it keeps asking me to sign in again.

I changed my password and I know it's the right one because I've signed in here but I'm going nuts in this endless circle!

Anyone had similar problems?

And how can I contact anyone at Adobe to help me log back into the software I paid for!?!

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Adobe Community Professional ,
Jul 23, 2022 Jul 23, 2022

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Hi @edb37393159 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted.

~ Jane

 

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New Here ,
Jul 23, 2022 Jul 23, 2022

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Thanks for doing that. Any chance that someone from Adobe might explain why I’m getting that problem?


Eduardo Beasley
Sent from my iPhone

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Adobe Community Professional ,
Jul 23, 2022 Jul 23, 2022

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What OS version are you using?  Try downloading and installing the free Creative Cloud Desktop application.  There is no need to purchase any subscription.  Doing so has helped Windows users with a similar problem to sign in.  I don't know if this will work on Macs but it is worth a try.

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New Here ,
Jul 24, 2022 Jul 24, 2022

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I'm using 12.4

I'll try that

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