Photoshop elements 2020 and Windows 11--can't start organizer

New Here ,
Sep 20, 2022 Sep 20, 2022

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I recently upgraded to Windows 11, and had to reinstall PSE 2020. No problems at all. It fires up to the first screen, and then I click on "Organizer" and it says "Loading the Elements Organizer Workspace"  and then just stays to the main screen. If I clock again, nothing happens... I can open the photo editor and no problems there. No updates are visible from the photo editor.

 

Thanks in advance for any input.

 

 

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correct answers 1 Correct answer

Community Expert , Sep 20, 2022 Sep 20, 2022

Were you able to open the Catalog Manager and create a new catalog?

 

Try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

If that doesn't work, I suggest you contact Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Hold down the Shift key and click on the Organizer button.  This should bring up the Catalog Manager dialog.  (The window is sometimes hidden behind the Home Screen.)  Create and open a new catalog.  If the Organizer opens, go to File>Manage Catalogs and select your existing catalog.  Click Open and see if it loads.

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Unfortunately, no luck... just the same message... and for 60 seconds... and then nothing... The interesting thing is that 60 seconds is the time regardless of whether there is a clean boot or whatever...

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Were you able to open the Catalog Manager and create a new catalog?

 

Try resetting the preferences file. Immediately after launching the program, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

 

If that doesn't work, I suggest you contact Support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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New Here ,
Sep 20, 2022 Sep 20, 2022

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Reset settings... got into it! Thanks!

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