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Photoshop Elements 2020 issues on iMac with Catalina 10.15.4

New Here ,
Apr 14, 2020 Apr 14, 2020

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I have been using Photoshop Elements 2020 (PE2020) for a couple of months and have enjoyed it.  Not as much as my CS5 which tanked with the Catalina upgrade, but that's life.  Now I have been trying to get into the HELP files under PE2020.  None of the items under HELP in PE2020 work, and the "Upgrade" button is always grayed out.  I get the same error message for all the items listed under HELP:

timothyb82334201_1-1586899777211.jpeg

 

The ABOUT display under the PE2020 Editor menu bar lists what I assume is a version number "18.0 (20200120.m.139570)x64."   Looking at previous threads concerning issues with "Update" I went to ‘/Library/Application Support/Adobe/Adobe Desktop Common/HDBox’ and tried to use the help installer application.  Does not work.  There were a few other installer files under HDBox and they to gave me error  messages and did not work.  I reinstalled PE2020, which made no difference.  I tried to use the PE2020 Uninstall program and the gave me an error message : 

timothyb82334201_0-1586899700235.jpeg

Any idea on what is wrong with my PE2020 and how to fix it, would be greatly appreciated.  My iMac is kept up to date also.

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Download and install , Mac , Problem or error

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LEGEND , Apr 14, 2020 Apr 14, 2020

Version "18.0 (20200120.m.139570)x64." is the current version; so you don’t need to wory about looking for updates.

The help menu (or pressing F1) simply takes you to the on-line guides. Here are the links.

 

Editor Help & User Guide

https://helpx.adobe.com/support/photoshop-elements.html

 

Organizer User Guide

https://helpx.adobe.com/elements-organizer/user-guide.html

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LEGEND ,
Apr 14, 2020 Apr 14, 2020

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Version "18.0 (20200120.m.139570)x64." is the current version; so you don’t need to wory about looking for updates.

The help menu (or pressing F1) simply takes you to the on-line guides. Here are the links.

 

Editor Help & User Guide

https://helpx.adobe.com/support/photoshop-elements.html

 

Organizer User Guide

https://helpx.adobe.com/elements-organizer/user-guide.html

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New Here ,
Apr 14, 2020 Apr 14, 2020

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Thank you for that info and links.  Somewhere in one of those links I found an uninstall program for PE2020.  Since the one on my iMac did not work along with many other applications within PE2020, I used it to uninstall PE2020.   I then reinstalled PE2020 and everything works.  Amazing.  I was able to do the upgrade (which did bring it up to my previous installation).  But everything worked, so far.  Thanks for the help.

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