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Photoshop Elements 2020 Mac does not open after after an app update

Guest
Apr 06, 2020 Apr 06, 2020

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I haven't used the program for a while, when it opened last week it asked to update, after the update the program no longer opens, it gets as far as loading the workspace then quits and nothing happens. I did a complete uninstall, downloaded, reinstalled and the same thing happens. Premiere and Organizer work just fine. Any ideas on how to fix this?

Thanks.

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Adobe Employee ,
Apr 07, 2020 Apr 07, 2020

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Hi there,

 

Sorry that Photoshop Elements 2020 is no longer working after an update. 

 

Would you mind checking out the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html and let us know if they help in resolving the issue? 

 

Thanks,

Akash

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Guest
Apr 07, 2020 Apr 07, 2020

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That article is really old and should be updated, anyway I ran though it, no luck. Here is the log if that helps;

 

0 Elements Organizer 18.0.0.0 Log (5) started 2020-04-07 08:26:15.346
[20200407T082615] 0 (+ 0) Macintosh OS Version as reported by Qt: 0x11
[20200407T082615] 9 (+ 9) Desktop Resolution: 1920 x 1080 Depth: 24
[20200407T082615] 10 (+ 1) Begin AMT Library calls
[20200407T082615] 38 (+ 28) End AMT Library calls
[20200407T082615] 176 (+ 138) BEGIN PtAppPreferences -> load()...
[20200407T082615] 181 (+ 5) PtAppPreferences::setDefaults m_strRevelDownloadFolder=/Users/martythebrit/Pictures/Adobe
[20200407T082615] 182 (+ 1) PtAppPreferences::load m_strRevelDownloadFolder=/Users/martythebrit/Pictures/Adobe
[20200407T082615] 182 (+ 0) PtAppPreferences -> load() :: PSE & PRE installed
[20200407T082615] 183 (+ 1) END PtAppPreferences -> load()
[20200407T082615] 592 (+ 409) Primary Font: Lucida Grande
[20200407T082615] 592 (+ 0) Loading Bitmaps...
[20200407T082616] 867 (+ 275) Loading Components...
[20200407T082616] 897 (+ 30) Initializing BIB Host...
[20200407T082616] 900 (+ 3) Initializing Bravo Components...
[20200407T082616] 900 (+ 0) Initializing Bravo
[20200407T082616] 910 (+ 10) Initializing color settings
[20200407T082616] 950 (+ 40) Monitor color profile: ASUS VS228
[20200407T082616] 950 (+ 0) Initializing XMP
[20200407T082616] 952 (+ 2) Initializing Plug-in Host...
[20200407T082616] 957 (+ 5) Initializing Photoshop Adapter...
[20200407T082616] 958 (+ 1) Initializing AS Host...
[20200407T082616] 959 (+ 1) Initializing Plug-ins...
[20200407T082616] 1402 (+ 443) BEGIN -> pse_util::add_mime_types
[20200407T082616] 1407 (+ 5) END -> pse_util::add_mime_types
[20200407T082616] 1407 (+ 0) BEGIN PtComponentLoad->InitializeAdvancedComponents()...
[20200407T082616] 1407 (+ 0) Plug-ins found:
[20200407T082616] 1408 (+ 1) File format plug-ins:
[20200407T082616] 1408 (+ 0) Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw gpr dxo heic arq cr3)
[20200407T082616] 1408 (+ 0) BMP (R: bmp rle dib)
[20200407T082616] 1408 (+ 0) CompuServe GIF (R: gif)
[20200407T082616] 1408 (+ 0) PNG (R: png pns)
[20200407T082616] 1408 (+ 0) Pixar (R: pxr)
[20200407T082616] 1408 (+ 0) Initializing CoolType
[20200407T082616] 1408 (+ 0) END PtComponentLoad->InitializeAdvancedComponents()
[20200407T082616] 1411 (+ 3) System:
[20200407T082616] 1412 (+ 1) System Architecture: Intel CPU Family:6 Model:69 Stepping:1 with MMX, SSE Integer, SSE FP, SSE2
[20200407T082616] 1412 (+ 0) Driver versions:
[20200407T082616] 1412 (+ 0) Microsoft DirectX Version: Not installed
[20200407T082616] 1412 (+ 0) Support application versions:
[20200407T082616] 1412 (+ 0) Adobe Acrobat Reader Version: Not installed
[20200407T082616] 1412 (+ 0) Adobe Acrobat Version: Not installed
[20200407T082616] 1420 (+ 8) Initializing OLS
[20200407T082616] 1648 (+ 228) Cleaning up old email attachments
[20200407T082617] 1656 (+ 9) Initializing Controller...
[20200407T082617] 1657 (+ 0) Initializing Platform...
[20200407T082617] 1657 (+ 0) Initializing Model...
[20200407T082617] 1658 (+ 1) Begin Open Amoc Database
[20200407T082617] 1686 (+ 28) End Open Amoc Database
[20200407T082617] 1693 (+ 7) Initializing Main Interface...
[20200407T082617] 1840 (+ 147) Main window visible
[20200407T082617] 1840 (+ 0) BEGIN -> PhotoshopLib::PSLInit()
[20200407T082617] 1990 (+ 150) END -> PhotoshopLib::PSLInit()
[20200407T082617] 2030 (+ 40) Initializing Threads...
[20200407T082617] 2115 (+ 85) Finished UI init.
[20200407T082617] 2150 (+ 35) reloadNavigatorAndView() initializing for a new Search
[20200407T082617] 2199 (+ 49) App is now visible and ready for input...
[20200407T082617] 2203 (+ 4) Begin PtContentbgThread() construction
[20200407T082617] 2204 (+ 1) End PtContentbgThread() construction
[20200407T082619] 4072 (+1868) BEGIN BackgroundPreprocessor::setupInitialRequests
[20200407T082619] 4075 (+ 3) END BackgroundPreprocessor::setupInitialRequests
[20200407T082622] 6863 (+2788) preferred width of prefs pane 0 (General) is 363
[20200407T082622] 6866 (+ 3) preferred width of prefs pane 1 (Files) is 497
[20200407T082622] 6867 (+ 1) preferred width of prefs pane 2 (Editing) is 366
[20200407T082622] 6868 (+ 1) preferred width of prefs pane 3 (Camera or Card Reader) is 370
[20200407T082622] 6870 (+ 2) preferred width of prefs pane 4 (Keyword Tags and Albums) is 368
[20200407T082622] 6873 (+ 3) preferred width of prefs pane 5 (Email) is 478
[20200407T082622] 6875 (+ 2) preferred width of prefs pane 6 (Adobe Partner Services) is 510
[20200407T082622] 6878 (+ 3) preferred width of prefs pane 7 (Media-Analysis) is 243
[20200407T082622] 6879 (+ 1) preferred width of prefs pane 8 (Application Updates) is 296
[20200407T082622] 6893 (+ 14) preferred width of prefs pane 9 (Country/Region Selection) is 285

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Guest
Apr 20, 2020 Apr 20, 2020

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This still hasn't been resolved and I can't use my photo editor...

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Guest
Apr 24, 2020 Apr 24, 2020

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Well Adobe won't help me and the program doesn't work so that was a complete waste of money. I uninstalled it and I am now using a competing product without issue. That's the last tine I buy an Adobe product...

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