Copy link to clipboard
Copied
OS: Catalina 10.15.5
I have spent the last week organising and cataloging 10,000 photos into this programme so you can imagine how frustrating this issue is!!
I spent two hours with one of your support guys trying to resolve this issue. To be fair he was very good and for a while it worked but the issue still reappears.
Almost every time I try to back-up the catalogue the whole programme crashes.
The source pictures are held on an external HD. I have tried the usual "reconnect missing files, disconnect hubs,create a different catalogue, repair catalogue".
I have also sent numerous crash reports to your engineers. HELP!!!!
Thanks
Copy link to clipboard
Copied
So can no-one offer some support Adobe??????
Copy link to clipboard
Copied
What version of Elements are you using?
Whoops! I missed that you mentioned PSE 2020 in your subject line. Bad on me.