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Photoshop Elements 2020 (Organizer) crashes on backup.

Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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When I want to make a (full) backup with the Organizer, the program crashes. The message is that Elements Organizer prepares the backup ...

The size of the files that are needed, is apparently 1,5 TB, while my external drive has 2,7 TB. What can I do?

 

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Crash or freeze, Organizer

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correct answers 1 Correct answer

Participant , Aug 03, 2021 Aug 03, 2021

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Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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Boy the way, I have a laptop with Windows. 

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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contributions. He suspected that the size of the backup could be a possible factor. So he suggested a restore with a small test catalog in the same destination. I did do that on an external drive and it was succesfull.  Apart from that, I've also tried to optimize and recover the original catalog. Also I tried a recovery. All 3 attemps didn't work. So what can I do now?

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Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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In the begin of my reply there's some text missing:

I became a tip from Michel, a volenteer on this forum who has an 'Adobe Community Professional' badge from his contributions. Etc.

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Participant ,
Aug 03, 2021 Aug 03, 2021

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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Meg, thank you very much. It worked! Now I hope when I add the video's again, it will stay good. 

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