With the Organizer there is no problem. Everything works correctly.
But the Photo Editor when I select it on the initial screen, the program starts fast, but I can't do anything, nor select any menu until after 40 seconds. The program is inoperative during these 40 seconds.
After these 40 seconds everything works normally and without delays.
The computer is a Microsoft Surface i7 16GB RAM. Windows 10 Home. Everything up to date. Everything is running very smoothly.
Does anyone know of a solution?
To start troubleshooting this issue, can you initially start up the Photo Editor while you're not connected to the internet and see if the delay disappears.
Hi, Phil DC.
Thank you for your assistance.
Effectively. If I am not connected to the Internet, the delay disappears.
That points to something blocking a network request from Photoshop Elements and causing Elements to hang until the request times out.
What's your network setup? Are you using a NAS device? Have you configured anything special on the router? Are you on a corporate network or at home?
I am not using any NAS unit.
My network configuration is standard without any modifications.
I have tested it on other networks (the one at work with wifi and ethernet wire) with the same result.
On the work computer I have installed the program (from the Microsoft Store) and it works correctly. I guess it is something specific to the Microsoft Surface.
I have tested it with the cell phone access point and the same thing happens.
The truth is that it is discouraging to use it.