When I 1st downloaded the program it wanted to analyze every image from my prior version . This took several hours because there are over 20,000 images. After it finally completed this process I tried to use the program. It sat there, no cursor was available to use and I could do nothing with the program. I have deleted the program and reload it 2 times with the same end result. Is my copy defective? I need help.
Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.