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Photoshop Elements 2022 Color Picker Issue

New Here ,
Oct 02, 2023 Oct 02, 2023

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I'm working on a Macbook Air M1, and I've been using Adobe Elements since I got the laptop last May. Just recently Premiere Elements has had a particular trouble with the Color Picker. It's not displaying the colors in the tool, then opening the color picker gives me the odd pallete displayed below.

Has this error shown up for anyone else, and is there a solution for this display issue? 

 

Screenshot 2023-09-30 at 11.07.04 PM.png

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Bug , Problem or error

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Mentor ,
Oct 02, 2023 Oct 02, 2023

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what happens if you select "Only web colors"?

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New Here ,
Oct 02, 2023 Oct 02, 2023

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Thanks, but I tried that before, and it ended up like this.

Screenshot 2023-10-02 at 7.54.09 PM.png

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Explorer ,
Oct 05, 2023 Oct 05, 2023

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Me 'n' thee, my friend. Spent quite a few hours with Adobe Customer Service experts who are aware of this problem with the conflict with Sonoma 14.0. Adobe's temporary solution was "download a free 30-day PSE 2023 trial" while we try to resolve it. Or, purchase PSE 2023 (which isn't logical because they're releasing PSE 2024 soon).

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Community Expert ,
Oct 02, 2023 Oct 02, 2023

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Have you just upgraded to the Sonoma OS?  If so, that is likely the source of your problem.  For some reason, Apple never ensures that legacy software will work with its latest OS. (And based on all the Mac users on this forum who seem to be surprised by this, I assume Apple makes no effort to warn its customers about this problem).

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New Here ,
Oct 26, 2023 Oct 26, 2023

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How do you resolve this issue?

 

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Explorer ,
Oct 27, 2023 Oct 27, 2023

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New Here ,
Oct 12, 2023 Oct 12, 2023

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I am also having this problem.   No matter the chosen color the tool selected (paint, brush, type etc) only gives a gray tone. 

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Mentor ,
Oct 27, 2023 Oct 27, 2023

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Sounds like you just need to change you image mode from grsayscale. 2023-10-27_135553.png

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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Yes this has happened to me too. I upgraded to Sonoma 14.0 and get the same. Its a faff but you can still get all the color range by moving the slider into the colour spectrum and then moving the curser around to find what you're looking for. 

I've also found that all the icons in the effects panel aren't displaying properly, but do still work. Fortunately I have a windows 11 laptop that is displaying everything as it should be, so I can revert to that when necessary. Hopefully someone will deliver a fix, or like most will now wait until 2024 is released!

 

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Community Beginner ,
Oct 27, 2023 Oct 27, 2023

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I haven't found a solution yet, but I've just upgraded to Elements 2024 (I was going to do it anyway) and that release doesn't seem to have the issue with the Sonoma OS. 

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New Here ,
Oct 27, 2023 Oct 27, 2023

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Ok. Thank you so much! I’ll try that.

CLK

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Explorer ,
Oct 28, 2023 Oct 28, 2023

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Same.

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Community Beginner ,
Dec 18, 2023 Dec 18, 2023

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I've had this issue for a while too. Call me cynical but is this just Adobe's way of just getting everyone to shell out on software that seems to have minimal differences in use?

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Mentor ,
Dec 18, 2023 Dec 18, 2023

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It falls on the MAC people for this.     They kill off programs they consider old.   Next fall. I expect that whatever is currently supported in sonoma may not work with whatever replaces sonoma.    

With beta testing of new OS's there is no way MAC didn't know about such issues before sonoma was released. Should Adobe  make their older (in this case anything before pse 2023 is unsupported) work with a new OS update?  I think they should, up to  a point.     MAC is relentless about updates.   MAC is also relentless about companies "doing things their way".

With windows:   Updates to the OS are generally not a problem--- pse 2024 does requires windows 10.    I can also run, and currently have installed versions 10,14, 18, 20, 22,23, and 24 of PSE installed.  July 29, 2015 was the release date of windows 10- and I can still run 7 versions.   You have Sonoma?  Sorry, you can run 1 version. 

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Community Expert ,
Dec 21, 2023 Dec 21, 2023

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LATEST

Installing the macOS Sonoma 14.2.1 update seems to fix the interface graphical issues.

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