Photoshop Elements 2022: error message for OpenCL.dll

Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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Hello,

 

I have just updated from Photoshop Elements 14 to Photoshop Elements 2022. Every time I start the programme a message appears saying that the file "OpenCL.dl" is not compatible with Windows or contains an error (see enclosure).  I have not found a solution for this problem. What does it mean and is there a remedy?

 

Many thanks.

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Moving thread to the Photoshop Elements forum from Using the Community

 

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi greydutch

 

Can you please share the system details and OS details of your machine. Also the GPU you are using and its driver version. Meanwhile sharing one link please follow the steps mentioned in this and please let me know if this fixes the issue. https://answers.microsoft.com/en-us/windows/forum/all/missing-opencldll-on-windows10/b9008a20-81c0-4...

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Community Beginner ,
Dec 01, 2021 Dec 01, 2021

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Dear MikhilTuli,

 

Thank you for getting back to me. I own a Windows PC and my Windows 10 Pro version is: 21H1 (Build 19043.1348). The CPU is an Intel Core i9-9900K (3.60 GHz), so relatively powerful.

 

Unfortunately, I cannot open the link you sent me as the address is incomplete. Could you kindly resend it?

Many thanks.

 

I look forward to hearing from you again.

 

Best regards

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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