Photoshop Elements 2022 shortcut launch issues

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hi Team,

 

we are facing below issue while launching the shortcut "photo editor" from the "Adobe Photoshop Elements 2022" screen. attaching the snap which we are geting.

 

abhishek22221905tu4o_0-1639393848589.png

After clicking on "Sign in" geting below prompt.

abhishek22221905tu4o_1-1639393866917.png

after launching shortcut, every time we are geting same.

 

we are from application packaging team and need to deploy this application to the wider group and found this issue during testing.

 

Kindly assist here.

Thank you.

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Actions , Bug , Problem or error , Windows

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Advisor ,
Dec 13, 2021 Dec 13, 2021

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Sure, no problem... post  some copies of your volume liscensing agreement showing what you purchased, then you might get some help here----- upon first look your request seems a bit "sketchy" to me....  

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Adobe Employee ,
Dec 16, 2021 Dec 16, 2021

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Hi ,
This is a known issue faced on machines running older version of Internet Explorer (Web Browser).

Please follow the steps/solutions listed in the KB Article (https://helpx.adobe.com/photoshop-elements/kb/update-required.html).

Hope this helps resolve you issue.

 

Regards,

Divy Jain

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