Photoshop Elements 2022 very slow at startup

New Here ,
Dec 28, 2021 Dec 28, 2021

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Photoshop Elements 2022 very slow at startup (at least seven minutes). My hardware is enabled to support it. What can be done to solve this problem?

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Advisor ,
Dec 28, 2021 Dec 28, 2021

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So many questions :  OS / ram installed / size of scratch disk..... has it always been like this? What type of harddrive?

I have a ssd- it takes me six seconds for the program to fully load. 

Sometimes it helps to turn your computer all the way... go get a cup of coffee, and come back, and turn it on.  

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Thank you for your attention.
OS: Windows10 v. 21H2, Build 19044.1415
RAM: 16 GB (usable: 15.9 GB);
Intel(R) Core(TM) i7-6500U CPU Processor @ 2.50GHz 2.60 GHz;
DirectX version: 12 (FL 12.1):
Physical location: Bus PCI 0, device 2, function 0.

SSD 240MB (Kingston)

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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. . .  and some more questions:

Are you talking about the Organizer or the Editor?

If the Organizer, how large is your catalog?  And have you tried turning off all media analysis?  (Go to Edit>Preferences>Media Analysis and uncheck all of the boxes.)

If the Editor, do you have any plug-ins that may be causing problems?  Go to Help>System Info . . .   This may take a while to load, but when it does, go to the bottom of the text and see if any plug-ins failed.

 

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New Here ,
Dec 29, 2021 Dec 29, 2021

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Hello! I'm talking about the editor. I did what you suggested and found no faulty plug-in.

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Adobe Community Professional ,
Dec 29, 2021 Dec 29, 2021

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You should not have such a long startup in the Editor.  But it is hard for us to diagnose the problem. Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  With your permission, Support can take control of your machine and see what the problem may be.

 

Even if the problem is with the Editor, the cause can still be media analysis taking place in the Organizer.  So, you might want to turn that off if you in fact have made any use of the Organizer.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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I'm having the same problem.  I have Elements 2020 running fine and there are no comparable issues with the Editor (2020) starting up - it starts up and is immediately available for use.  With Elements 2022, the Editor (2022) starts up but locks the screen for about 10 to 20 seconds before I can click on any menu item or even close the program by clicking on the Window X in the upper right corner.  As an added "feature", the menu font size seems to be rather large also.  My desktop is only a couple of years old, has plenty of RAM both in the processing unit and in the graphics card, running Windows 10, etc.  I have uninstalled Elements 2022 completely three times and made adjustments to other software running in the background before reinstalling but no luck.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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Unfortunately this will be difficult because I am Brazilian and do not master the English well. To use it here with you I'm making use of a translator. I'll see if I can find adobe support here in Brazil. But anyway, thank you very much for your suggestion.

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New Here ,
Dec 30, 2021 Dec 30, 2021

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By the way, I'm exchanging emails with Adobe in the United States with the use of the translator.

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Adobe Community Professional ,
Dec 30, 2021 Dec 30, 2021

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The following phone number is available for Adobe Support in Brazil in the link I provided.  Support is only available during normal business hours:

 

Brasil 0800-047-4033 Monday—Friday, 7:30am—5pm BRT

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New Here ,
Jan 02, 2022 Jan 02, 2022

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Ok, thanks!

 

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