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Photoshop Elements 2023 crashes by startup with macOS Big Sur 11.7.1 (Mac mini M1)

New Here ,
Nov 02, 2022 Nov 02, 2022

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Just bought PS Elements 2023.

Installing was no problem, but it crashes when I try to open it.

My computer is Mac mini M1 running Big Sur 11.7.1

Among the system requirements, macOS 11 is listed by Adobe.

What could be the issue??

Other people have the same problem?

 

Here's the report that shows up:

Foto 2-11-2022 om 13.10.jpg

 

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Bug , How to

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Let me move this to the Photoshop Elements forum for you, which is the appropriate forum for your question.

* The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.
* Questions about business plans should be posted in Enterprise and Teams 
* Product questions should be posted in the associated product community.
* Installation questions should be posted in the Download & Install community.
* Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
* Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Hi. I have this exact same problem. Did you manage to get your problem resolved?

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New Here ,
Dec 07, 2022 Dec 07, 2022

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No, unfortunately I did not! Did you...?

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hello,

 

This is a known issue. For workaround, please contact Adobe Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

 

Thanks,

Priyanshi

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