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Photoshop Elements 2023 crashes upon launch

New Here ,
Oct 04, 2022 Oct 04, 2022

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Hello.  I just purchased PSE 2023, and it consistently crashes during the latter part of installation and upon launch w/ the error log as attached.  Not sure why libraries would be missing.  I'm running MacOS 11.7, and I'd really prefer not to install MacOS 12. I had uninstalled a demo version of PSE 2020 prior to installing PSE 2023. I've also tried unistalling and re-installing PSE 2023.  Thanks in advance for any assistance. 

 

Screen Shot 2022-10-03 at 9.35.09 PM.png

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Crash or freeze , Mac

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Advisor ,
Oct 05, 2022 Oct 05, 2022

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You only have two choices here, neither of which you will like:

1. Ask for a refund- pse 2023 requires a newer OS than what you have- it simply will not work with your OS.
2. Update your OS to the latest version.

Those are literally your only options without updatingyour OS.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Thanks for the response.  I know that there have been issues w/ crashing upon launch w/ recent previous version of Adobe.  Is there a reason why Adobe says that PSE 2023 will run w/ MacOS 11, when it actually does not (or why you've stated it will only work w/ MacOS 12, when Adobe states otherwise)? 

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Advisor ,
Oct 05, 2022 Oct 05, 2022

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There may be ways to "get it to work", however, to to the best of my knowledge, there are no "offical" ways- it tends to be a "Workaournd" sort of deal. Lots of mac users hers that wil lgive you more definative answers, which may help you.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Customer support has apparently seen my original message, and PSE 2023 is indeed NOT compatible w/ MacOS 12.  I'm starting the refund process, but the agent is asking for my account *password,* which seems very odd to me.... 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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quote

 the agent is asking for my account *password,* which seems very odd to me.... 


By @alsyli

 

That is odd. How did you contact support?

 

This is the proper way:

Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Oct 06, 2022 Oct 06, 2022

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I received 2 DMs providing me w/ a direct e-mail address for tech support.  

Also just realized I wrote that PSE is not compatible w/ MacOS 12; I meant to write that it's not compatible w/ Mac OS *11*.  Tech support claims PSE 2022 is compatible w/ MacOS 11.  We shall see....  

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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quote

I received 2 DMs providing me w/ a direct e-mail address for tech support.  


By @alsyli

 

It is a scam.  Adobe doesn't do support via email.

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Yeah, I thought that was kind of weird.  Oh, wow.  I didn't give them the account password (of course), but they asked for the registration code (which I gave).  Argh!  I did end up getting a refund, but did I just give scammers a free copy of PSE 2023 (along w/ my e-mail)?  Yikes. 

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Meant to add that, after I told them multiple times that I wasn't going to give them my password (or create a temp password), I was finally told to use the chat function. 😛  Is Adobe support always this obtuse? 

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi,

 

Could you please try uninstalling and reinstalling the application?

To Uninstall, please go to folder: "/Applications/Adobe Photoshop Elements 2023/Support Files" and use the 'Uninstall Adobe Photoshop Elements 2023" executable to uninstall.

 

After uninstall is complete, please ensure that all the Elements 2023 folders form inside 'Applications' folder are removed.

 

Once done, please reinstall.

 

Regards,

Vipin

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New Here ,
Oct 06, 2022 Oct 06, 2022

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As I wrote above, I had already un-installed and re-installed PSE 2023 several times.  The issue is that PSE 2023 doesn't work w/ MacOS 11, even though the website says that it is does.  

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Hi, Vipin:

 

Please disregard my first response.  I was apparently fell for a scam! (see the above discussion)

So Photoshop Elements 2023 is supposed to be compatible w/ MacOS 11? 

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Adobe Employee ,
Oct 06, 2022 Oct 06, 2022

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LATEST

Hi,

 

Yes, Photoshop Elements is expected to work with macOS 11.

 

Regards

Vipin

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