Photoshop Elements 2024 Activation issues

[Surfboy500]

I recently purchased a bundle of Elements 2024 for Photoshop and Premier for MAC

I received the Download files and the activation serial numbers. When I copy and paste the serial numbers into the activation box I get a RED Activation FAIL message.

How do I get these products activated?

[Greg_S.]

If you purchased an upgrade version for a discount and the prior version is not installed, I think you must first insert the prior version's serial number to establish that you qualify for the discount. 

[Surfboy500]

Thanks but this was a new version not an upgrade

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare