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Photoshop Elements 2024 hand tool frozen

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Mac OS Ventura 13.6.1, I just downloaded a trial of Photoshop Elements. I had gotten rid of my PSE-15 because the hand tool kept getting stuck. I figured I needed to upgrade. Now PSE 2024 is doing the same thing! Adobe tech said to drag the PSE-15 to the trash, so I did. PSE 2024 appeared to work then. Got halfway through a a design with PSE 2024, and the hand stuck on. I cannot change to another tool no matter what I do. I have rebooted my computer a number of times, restarted PSE 2024. My thanks to anyone who knows a fix.

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correct answers 1 Correct answer

Community Expert , Nov 20, 2023 Nov 20, 2023

This may help:

On Expert tab, go to Edit menu>Preferences>General and click on the button to reset preferences on next launch.

Close  PSE and restart.

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Community Expert ,
Nov 20, 2023 Nov 20, 2023

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This may help:

On Expert tab, go to Edit menu>Preferences>General and click on the button to reset preferences on next launch.

Close  PSE and restart.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Thank you! So far so good. I greatly enjoyed an hour making a graphic this morning.

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Community Expert ,
Nov 21, 2023 Nov 21, 2023

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You're welcome. Glad to help.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Unfortunately, after about two hours, the problem reoccurred. On the second time, the fix did not fix. I'll press on to try to figure this out. I had such fun, I don't want to give up.

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