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Photoshop Elements 2024 installs but does not start

New Here ,
Mar 04, 2024 Mar 04, 2024

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Application will not start

 

Windows 10, 64-bit

Processor AMD Athlon PRO 200GE w/ Radeon Vega Graphics 3.20 GHz
Installed RAM 16.0 GB (13.9 GB usable)

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Problem or error

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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Can you open it directly from the exe file in Program Files?

Is there an error message?  If so, what, exactly, does it say?

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New Here ,
Mar 05, 2024 Mar 05, 2024

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Does not start directly from Program Files. No error message. Just the "turning wheel". Does not go beyond this, left to "run" for hours.

Downloaded/installed the most recent drivers for my processor and video.

Tried uninstalling all other Adobe applications (Acrobat and an older version of Elements), and reinstalling Elements 2024.

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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