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Photoshop Elements 2024 Premiere won't open all my .mov files

Community Beginner ,
Sep 04, 2024 Sep 04, 2024

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Windows 10 - 2024 version Photoshop Elements

After opening Photoshop 2024 and Organizer finishes scanning for new files, I get the following when trying to import new .MOV files

74CR125_0-1725483726154.pngexpand image

 

 

I've clicked "here", paid for and downloaded the extention.

74CR125_1-1725484007031.pngexpand image74CR125_2-1725484114635.pngexpand image

Both HEIF and HEVC extentions are installed.

 

 

It's then suggested to close PS2024 Elements.

Delete all files in the Media Cache - Adobe "Common" folder

Then relaunch the application.

74CR125_3-1725484337965.pngexpand image

 

 

No change.

 

I cannot get Elements to import any new .MOV files

I've tried opening Video Editor then opening a new .MOV file, same error.

I've tried right clicking on the new .MOV file in Explorer and chossing Open with - "Adobe  Premiere Elements 2024 Editor"

74CR125_4-1725485088645.pngexpand image

No  luck.

 

I mention that I can't open or edit new .MOV files because .MOV file that were importeda couple months ago or before upgrading to PS2024 open and play just fine.

 

 

Anyone that can help, I would very much appreciate it. It's very frustrating.

TOPICS
Feature request , How to , Import and export , Organizer , Problem or error , Windows

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New Here ,
Sep 15, 2024 Sep 15, 2024

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I am having the same issue.  Be nice if Adobe would offer some kind of resolution.

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Community Beginner ,
Oct 07, 2024 Oct 07, 2024

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Been about a month now without a reply from Adobe or the community.

I / we can't be the only ones out there unable to import MOV files.

Anyone?

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Community Expert ,
Oct 07, 2024 Oct 07, 2024

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There are a couple of potential issues here.  I assume the videos are from an iPhone.  If you are shooting in HDR, Elements 2024 does not support them.  Even if this is not the issue, I recommend converting the mov files to mp4 using Handbrake which is a free utility.  It is possible that simply installing Handbrake will resolve any codec issue.  But, if not, you can batch convert your videos using the program.

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Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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Thank you Greg. I'll give that a try. Regards

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